BANNER SURGERY CENTER IRONWOOD

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Hamburger Jeffrey

The quality of care is irrelevant. This facility simply does not respect your time. This is not hyperbole, they will make you wait upwards of an hour passed your check-in before you're even taken back to a room. Nobody answers the phone. If you manage to get a return call, you are given the general phone line as a call back number; which again, nobody answers.

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Sarah Essley

Dani (Danielle) at the front gets six stars. The intake nurse in the back that didn’t have her badge on needs to work on her bedside manner. “You didn’t ask the doctor about a work not when he was in here 30 seconds ago?!” (Please note I had asked at the front and there was a GIANT yellow sticky note on the chart about it). She gets uppity “well now he’s dictating! So now I have to go interrupt his dictations!!!!! it is your responsibility as the patient point of contact to handle these things when the doctor is in the room.” No dear. I told you guys. It’s your responsibility as the healthcare professionals to provide said note now. I told you guys and you had a sticky note you waved in my face. He literally had walked about 30 seconds before she walked in. I would be impressed if you got to a computer or a recorder that fast, but I would never have the gall that she did with any of my patients and I used to be in the Navy, I was a corpsman, I helped during the tsunami relief efforts and and I’ve been doing my job for 21 years in the medical field. I would never have the audacity to even talk to a Marine that didn’t know who his elbow from his ear the way she talked to me. Over a work note. I would say that 90% of the time either the MA or the RN is signing those notes anyways and now you’re making me do extra work for this note. I would never have the gall to say oh my God you’re going to make me interrupt a physician that just walked out of the room to get a note signed for you to get out of work for taking care of your husband. And now because of this, I have to call Dr. Beihls (pronounced bean) office and get the note because she wouldn’t give it to me. Where does she get off with that uppity the attitude that she thinks she can talk to anyone like that? Because I am not happy and if I knew her name, I would happily put this in here but because she wasn’t wearing a badge which magically appeared after I mentioned to my husband that I think it was banner policy to wear a badge but then she had it flipped backwards, so I couldn’t see her name. But I would come back for Dani any day! So respectful of HIPAA laws and so pleasant!!!!! 6 stars for Dani! Dr Behil (bean, I know I am spelling it wrong) was good. Appreciated the follow up call after surgery and care coordination.

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Leann V

Went in for a hand procedure. ALL of the staff, from front desk to prep to O.R. and recovery were amazing! They all made the entire process and procedure pleasant and seamless. Dr. Carr was awesome as well. I can't say enough positives about this staff and facility!

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Kaylee Madsen

I was having a very stressful morning while taking my son to get surgery. The staff at the surgery center completely turned my morning around! Every single employee was happy, kind, and supportive. I’ve never experienced an entire staff being that welcoming. They made a hard experience somewhat easier. 5 stars!

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Beverly Lashway

I had left wrist carpal tunnel release surgery on Thursday and all of the staff were absolutely amazing. Everyone was so nice and caring. They went above and beyond to make me feel comfortable. I appreciate them all so much because this was my first ever surgery and they helped me feel at ease so thank you all so very much for everything