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Xeliha

This office has ongoing communication and scheduling problems. Appointment times are frequently changed due to double-scheduling more patients, often with little or no notice. Every appointment has involved waiting at least 55 minutes, even when arriving on time. The front office staff is rude, indifferent, and unhelpful, and no one returns calls or answers the phone, which makes it extremely frustrating to get even basic questions resolved. Because of this ongoing lack of communication and respect for patients’ time, I will not be returning to this practice. On a positive note, the doctor and nurses generally seem to care about their patients and provide good care once you’re finally seen. Unfortunately, the poor scheduling and front-desk experience completely overshadow that.

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Melissa Gamez

Had such an amazing team that were warm, reassuring and not only kind to me but to one another which creates such a safe space feeling. Very happy with the level of care and kindness I received.

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Andy moreno

Dr. Shafii was great from start to end of my procedure. Nurses Melissa, Sharon and many others were great. Front desk person was a bit cold in her customer experience. Chalk it up to early morning but still expect better.

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Roger Pascoe

Not so sure where to start, my wife went in for her colonoscopy over four hours ago! She is still alive as far as I know because she’s sent me a number of texts saying others have come and gone in the prep room before her. Still I wait.

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Gail

Getting to speak with anyone at any office is completely frustrating! I am through trying to talk with their Ava! Leaving constant messages that never get returned!!! Dr. A is great! My procedure went like clock work! But talking with anyone at any office is ridiculous!