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Valentine France

Yes my Name is Valentine France. Just want to take a moment to thank everyone who participated in performing in my surgery. Thanks for a job well done. I appriciate all You did. Thanks very much.

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John McMahon

Why is it every time I schedule an appointment at the Galleria office , I wait forever to be taken . And when I ask what is going on i get attitude from the front desk ! This is uncalled for and if my appointment is at 830 , I should be taken in by 9 am or given a good reason why not! Rude people! Anyway I was taken in at 915am and was not given a reason for my long wait.No apology , nada. No customer service at all !

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Dianne Koziol

I never have experienced such terrible office experience. My mother had eye surgery. A week later she had high pressure in her eye and her head hurt. Dr. Dean saw her right away in Miramar office. My mom had another appointment at Office behind Galleria Mall. It was fo one o’clock. I called their number to say my mom was having high pressure in her eye could I come early. They said yes to me. I drove to Galleria location. I said as I wheeled my 93 year old mom in pain. Hi, I was told to come now instead of 1:00. The young woman said no. You have a appointment at one. You have to wait till 1:00. Two hours. I said my mother is in pain. She has high pressure in her eye. She said no. I asked for Manager. She said she is not here. I said what is her name. She said we don’t give out names. I said to her co worker that this woman’s is acting crazy. Then she said in front of all the patients she has her trash on the counter. I said ths trash is my moms eye drops. I started crying. My mom cut her hand on wheel chair. Blood fell on floor. The young girl got a mop and in front of me and patients and said this is discussing. Finally they came out from back to help us •. My moms pressure in her eye was 65 and 45 in other. They immediately gave her medicine to relieve the pressure. I was overwhelmed. The staff in back were so helpful. This young lady does not belong working at the front desk. She has no compassion. I will never go back. I said to her when I left. You will loose your job over this. I sent complaint. They called back. They never returned 3 phone calls or a text to them.

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Jolyne

Had an eye surgery confirmed, I received no phone call advising I was not medical cleared for the surgery, after an hour drive to arrive to my appointment I was told I could not proceed with surgery since I was not medically cleared. Wasted time and time off of work. The receptionist at the front desks are extremely uneducated as well as rude and do not like to be asked questions. The head nurse, a woman in her late 30’s into her 40’s- extremely disrespectful, stating “I lied” about being told to drink tea prior to an appointment that was in late afternoon. I advised the nurse, I was given the ok to drink tea since my appointment was late. She actually called the rep that spoke to me and asked her in front of me, the rep stated, “yes, she can have tea since her appointment was at a later time. She did not apologize for accusing me of lying- I’m a grown woman and do not have any reason to lie about such nonsense. She didn’t stop talking and being loud and obnoxiously rude. I would never recommend this place to anyone. Doctors- haven’t had an issue with. Except the wait. 6 hours once, couple hours only for a check up and so forth. Unorganized, long wait, rude, do not give you follow up calls and change your appointments when they feel like it.

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Tulio Ruiz

I cannot recommend Aran Eye Associates, located at 2550 S Douglas Road, Coral Gables, FL, due to a series of frustrating and unprofessional experiences. From the moment I booked my appointment, things started to go downhill. The staff seemed more focused on getting patients through the door to continue billing the insurance companies rather than addressing actual medical concerns. It felt like they were prioritizing profits over patient care. My needs were never truly addressed, and it was disheartening to see the lack of genuine concern for patient well-being. To make matters worse, when I requested to speak to a manager or supervisor, I was told that no one was available to speak with me in person. I was promised that I would receive a call to discuss my concerns, but, unsurprisingly, no follow-up occurred. This experience was incredibly frustrating, and this establishment operates with little regard for the patient's time or needs. I do not recommend anyone visit this location, as it appears to prioritize maximizing insurance claims over providing quality healthcare. Please, do yourself a favor and avoid this clinic. Sincerly, Tulio Ruiz