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Mark Lane

While I have not yet undergone surgery, Dr. Melanie Battle Kinchen’s 20+ years of experience is immediately evident in the way she communicates. For the first time in a long time, I feel hopeful. I won’t name the other practice I visited in Charlotte, NC, but I was not satisfied there, and this office has already made me glad I chose to make the eight‑hour round trip to seek a second opinion. We are now in the scheduling phase for a surgery I never wanted, but based on my research, I believe I’ve chosen the right surgeon. I also spoke with other patients who told me to avoid surgery if possible, but if surgery becomes necessary, this is the place to be. **Needs Improvement** I gave four stars instead of five because the office has repeatedly called my wife’s number—six times so far—even though it was listed as the secondary contact. Each time, I asked for it to be corrected and was assured it would be, which affected my confidence in their administrative process. Additionally, I uploaded my digital imaging to the portal, yet during scheduling I was told they didn’t have it. They later located it while I was still on the call. I was then scheduled with a PA when I needed a surgeon, and during the rescheduling call I was again told, “We don’t have imaging,” until I directed them to the portal. On the day of the consult, I was told once more that the imaging wasn’t available, resulting in a one‑hour delay so they could review it. **Summary** I have high confidence in my surgeon, but I believe the office has room to improve its internal processes.

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jsnrjock

I used Dr Chappuis and this man is a ROCKSTAR at his job!! Overall I have nothing to complain about with their staff, facilities, bedside manners communication. Every position within his group overtly exceeded my expectations. I hope this reaches everyone! I want to thank everyone for taking care of me before during and after this experience!

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Karen Redding

Very personable and warm… take time to listen for understanding and not solely to respond. Super nice, best treatment ever! First impression, is a lastly impression—very rewarding experience. Thank you Dr. Ryan

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Nicole Parker

I went in for an MRI Review and NP Fingerman was very informative and detailed in her assessment of my images. She describe everything in terms I could understand and not just a bunch of medical jargon. She gave her professional opinion as to what she believes I need and what my options are surrounding that. I left with a better sense of whats going on with me and I feel empowered to make an informed decision on my health.

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Berry Castleberry

There aren’t enough stars for this office—five simply isn’t enough! They are beyond amazing. The entire team is warm, welcoming, and truly exceptional. I felt completely at ease from the moment I walked in. They went above and beyond to make me comfortable, and I genuinely love the care and attention they provide. They are not just stars… they are in a league of their own.