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Sherren Carter

After my experience with this office and doctor my rating is - 0. The staff deliberately does not inform you of all charges before an out patient procedure is performed. You get your bill listing extra charges, think it’s a mistake, contact the office and you are told there is no mistake. The extra charge is for use of the facility(a different facility wasn’t used). Coffee County Center for Digestive Diseases and Southern Gastroenterology are located at the same address, in the same building, just one located on the left side and the other on the right side and Dr. Sudhakar Jonnalagadda is the doctor for both. Dr. Jonna charged for performing the procedure and charged a separate fee for use of the facility. The charge for use of the facility was only $100 different from the charge for the procedure, so Dr. Jonna basically charged me twice for the same procedure. After talking with the billing rep and explaining that I wasn’t informed about a separate use of facility charge, she just states “sorry that I wasn’t informed” and all patients are billed the same. If you are referred to this office, please ask your doctor to refer you to someone else if you want to be billed fairly and honestly. I have medical coverage and my bill is still SKY HIGH, I’m having to file a complaint about this bill with my insurance. Warn everyone you know it’s best to stay away from this place.