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Marianne Harris

Our experiences with Atlanta Gastroenterology ~ United Digestive Care have been excellent. I had a procedure performed by Dr. Johnson today at their surgery center. The beside manner of the entire staff was excellent. Dr. Johnson took time to talk with me every step of the way. My husband also sees physicians at this practice for cancer that is in remission. His experience with Dr. Camilo has been an absolute A+!

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signalsource

This clinic was excellent about five years ago, with friendly, caring staff and appointments that ran on time. Since then, the practice has been acquired by a venture capital firm, and unfortunately it now feels more like a machine than a patient-centered clinic. Overall, my recent visit was acceptable, but the care felt less personal. My attending nurse seemed focused on completing tasks rather than engaging with me as a patient. The most disappointing part of the experience was the front desk interaction. The primary receptionist appeared abrupt and unwelcoming. When I approached the desk, she did not make eye contact and immediately said, “I need your insurance card and ID.” Later, when my spouse—who had been waiting in the parking lot—received a call indicating I was ready for discharge and came inside to check in, the same receptionist cut her off mid-sentence and said, “You’ll get called.” My spouse was simply trying to clarify whether that call meant she should wait or could come back. The receptionist responded in an exasperated tone, saying, “Obviously I can’t take you back right now.” To be fair, there was another patient at the counter completing paperwork, which may have contributed to the receptionist’s frustration. However, a more courteous and empathetic response would have gone a long way. While the visit itself was adequate, the overall experience left me feeling that the clinic has lost some of the warmth and attentiveness it once had. When the time comes, I will likely explore other locations.

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hunter hastings

The front desk is very unprofessional and couldn’t answer any of my questions. I was late due to traffic and construction, nothing I can control. I arrived about 25 minutes late and was told they cancelled my appointment. Not once did they call me to let me know it was cancelled or ask if I was still coming. The lady helping me also told Me they call the day before to talk about the appointment that didn’t happen either. It was a huge waste of time with no professionalism and no way to make up for my wasted time from people who just sit behind a desk all day and can’t give the common courtesy to call a patient to see what is going on. That takes 2 minutes and is normal customer service from any other doctor’s office I’ve been to. Wouldn’t suggest this place solely based on the front desk staff lady that didn’t help me what so ever and don’t care.

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John Canby

I cannot speak more highly of my experience with them. Dr. J is about the nicest guy you’ve ever met, and I have been to three different offices and the staff at each one was exceptional. Not just good, they are friendly, down-to-earth, warm, dedicated people. When I finally had two procedures done, I was made to feel incredibly comfortable by everybody involved, and the procedure went better than I expected. I could not ask for more. Thank you so much!

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Mike Kennedy

Colonoscopy and endoscopy performed on time and with a very smooth process. Great nurse took history thoroughly and explained things perfectly. Anesthesiologist very friendly and efficient. Procedure of course was performed under anesthesia so no memory of that, but recovery was also smooth and efficient with all things considered explained and given in written form. Overall good experience considering the not so fun prep and being without food.