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Andrew Long

Nicole Durden needs a new job. Complete lack of empathy and care for my wife in need. To accuse her of no showing an appointment when we followed the directions verbatim of what to do and then sit and lie and tell my wife that is a convenient story. I sure hope you never have to deal with the issues she has had. Complete lack of care and brushed her off even after we’ve been tomato and know exactly what is happening. We’ll be looking for another local GI doctor from here on out. Save your time and find someone other than this office that thinks they know better than their patients.

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Sierra Martinek

Ive never had so much trouble with a Dr office, I was given the run around for a year trying to get my medication, I would call once a week for updates and was told a diffrent excuse every time. The only time they even called me was to schedule an appointment to "follow up on how the medication was working" when they never even got me my medication! I felt like they did not take me seriously because im in my 30s instead of elderly like most other of their patients, and once I stopped calling them I never heard from them again, seems they didnt really care.

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Kim Sutton

My husband and I went yesterday. 1st the 3 stars is for Dr Fricker and his staff in the office they were very kind and helpful. Problem we had with them is referral sent in by my PCP. Received no call for 3 weeks. I finally had to call. Scheduler was a bit snippy we all have our bad days do I ignored it. But when we went in yesterday for appt scheduler was snippy again . Questioning me having my husband wait 1 month so we could have our procedures done same day. Yes he's fine I'm no endangering my husbands health. Rolled her eyes at me. Her irritation very obvious. Then proceeds to tell me about the $1000 copay for a colonoscopy which is covered 100% by our insurance as we are filling our our paperwork. It would have been nice for her to tell us this before my husband took off work , we drove 1hr each way and we sat through MD visit. This should have been disclosed when we made the appointment 3 weeks ago since you had our insurance info in our referral. So all SGMC health employees do not use the SOUTHWELL group. There is a $1000 copay.

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Immy Brown

Don’t go here. No one ever answers the phone. I’ve called 15 times today and I’ve been trying to reach them days prior about my up coming appointment to reschedule it but no one will answer. I hope y’all have the day you deserve.

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Shaniqua Durr

My fiancé and I went in for a follow up visit with Dr. Woods. He had not even looked at his nurse practitioners notes. She had my fiancé take a treatment therapy for H. Pylori a month ago for 14 days then ordered a stool test before he was due to return back for his follow up appointment to see if the medication had eradicated the H. Pylori. he dismissed my fiancé symptoms and told him he was going to order a stool test to even see if he still had the bacteria or not. We informed him that last week we had just done the stool lab and his response was "who ordered that". HIs bed side manners in office yesterday was horrible. After feeling around my fiancé stomach he then asked "so what else is going on" . My fiancé informed him that he had been having heart palpitations severely at night. Dr. Woods immediately said "that has nothing to do with H. Pylori you need to go see your primary doctor." I informed him that found where other patients with H. Pylori too had experienced severe heart palpitations at night. I also informed him that my first cousin had the bacteria a year ago and had experienced the same with chest pains, nausea, and vomiting. Dr. Woods cut me off while I was speaking and responded " again like I just said that has nothing to do with H. Pylori I've been doing this since 19** and if you cant respect my medical sound decision then you can go somewhere else" He then continued being rude and passive aggressive with saying we can go elsewhere again and how of all the patients he has ever seen zero have complained of heart palpitations. My fiancé and him exchanged words in front of me and Dr. Woods assistant. Things became quiet and Dr. Woods said "the tension seems very high in here so what is it that you all would like" My fiancé told him he was the doctor he wanted answers for why none of the medication seems to be working and that he is in extreme pain and discomfort. I even went on to pull up my fiance's lab workup from his primary care to show Dr. Woods how my fiance had been having elevated magnesiums levels, elevated protein, low white blood count, something with liver enzymes, etc. etc. The doctor still insisted that this had nothing to do with H. Pylori. He then told us that there was this new treatment that had been used only on three of his patients and suppose to be the best and he would like for my fiancé to try it. My fiancé asked for the name of it and Dr. Woods said he had to look it up since he had only given it to three patients. He comes back with the name of the medication Telicia and my fiancé informs him that he has already taken that. His response was " when did you take this its very new". My fiancé said " your nurse practitioner gave it to me right before the last treatment. " Dr. Woods then stood there looking puzzled and said "okay so here's what we can do. We can either try another treatment therapy or refer you out to one of the bigger specialist like Emory or Shands in Gainesville.