1800 MCDONOUGH ROAD SURGERY CENTER LLC

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Jacqualyn Irmen

I cant say enough about this caring place. My opinion it was better then the hospital. Attentive and so caring. While I was there they were like my family. They were also fun to talk with. Thats what you need to get though this time, they comfort you. Do not hesitate to come here. I just love my doctor. Dr. Adam Goldman Cant say enough good things about him. He is a very caring doctor. Give him a call if you have orthopedic promblems. Thank you for reading this.

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Christos and Katie Dimoulis

Update (9/11/25): The surgical center submitted the claim to insurance the day after I inquired. I am entitled to a refund. I have asked when I should expect this refund. I would leave a five star review for the surgical staff. The surgical staff was friendly, prompt, and helpful. They did a wonderful job taking care of me before and after the procedure. My concerns revolve around the practices of the billing department. I needed to have ankle surgery. I wanted to understand how much it would cost. I have insurance. I received the CPT codes for the procedure for my doctor's office. I called my insurance company to get an estimate for the procedure. My insurance company informed me that they did not have the negotiated rates with the surgical center in their system. My customer representative made daily attempts for a week to call the surgical center billing department (which is a separate office from the surgical center itself) but could not get anyone to answer her call. I tried calling the surgical center myself. I was able to get through after two attempts. I asked for an estimate. The employee told me she could not provide one. When I offered her the CPT codes, she told me that the CPT codes would not be helpful. I did not give up. Eventually I was able to convince her to give me an estimate. When I asked for the estimate in writing, she refused, stating company policy would not allow her to provide such written estimates. In fact, when I asked her for the written estimate, she asked me "Why do you need one?" I then called my surgeon's office and explained the situation. The doctor's staff reached out to the surgical center's billing department administrator, Johny. To Johny's credit, he called me promptly. He answered my questions more directly and provided me a written estimate. He has also responded to most of my emails within a reasonable amount of time. As a side note, one of the items on the estimate was "implants". The estimated charge was $59,150.00, adjusted down by $52,650.00, for a total (after insurance) of $6,500.00. I was having ankle surgery. The doctor was going to place a few plastic anchors into my ankle bone to reattach a torn ligament. The price was exorbitant for the service being provided. That was just one of the charges. The surgical center also demanded the balance of my deductible upfront together with a payment plan for my anticipated coinsurance amount. I was forced to choose between having the surgery, or giving the surgical center a $5,000+ check. Because I cannot predict the order in which my various medical providers will submit their claims to insurance, I believe it would be a more patient-friendly practice for the surgical center to demand payment AFTER insurance has adjusted the claim and applied the deductible amount. Despite assuring me that that they would submit their claim first, the surgical center did not. My surgeon submitted his claim first, which meant the surgeon absorbed most of my deductible, the deductible I had already paid to the surgical center. Now, I face a large bill from my doctor on top of the large check I had to give the surgical center. It has been two weeks since my procedure and the surgical center still has not submitted its claim to insurance. They continue to hold my check, but have not yet cashed it. I contacted Johny earlier this afternoon. I asked him when I should expect him to submit the claim to insurance. I expect the amount I will owe the surgical center will be less now that the surgeon has submitted his claim first. If the surgical center submits the claim to insurance and provides me with any necessary refund promptly, I will update this review and increase my rating.

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LaVergerray Tolbert

I have gone to the Sugical Center several & each time I've had great customer service, from the receptionist to the nurses, the surgical staff & my Doctor Amit Jain who is the greatest. I saw other post & have never had a bad experience. I spent about 2.5 to 3 hrs, which includes check-in, signing paper work, checking n to my room with the nurses assistance, signing more paper work making sure I was the correct person & then to the surgery room, where I stayed about 15 min & back to my room until check out.

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Sandy S

I loved the nurses! All, but one who made me get dressed on my own right after surgery. It felt like I could barely keep my eyes open and I was rushed out. Billing was a little strange, I was sent an anesthesiologist bill when my surgeon said the amount of money I paid him would cover this fee? I’m not sure if there was a communication issue or how that was supposed to work.

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Sara King

I had a surgery back in June 2014. I never received a bill so I figured I had met my out of pocket max. Fast forward to December 2017 to another scheduled surgery. One business day before the surgery they tell me I have a balance of 2100 dollars from June of 2014. I had NEVER received a bill. I had them forward me the statement and they had the WRONG address listed. When I informed them of this they did not want to take any blame. They refused to give a discount until I started crying. Without paying the 2100 dollars they would not allow me to have surgery the next business day on something that was THEIR fault. I told him all I could afford was 1300. I spoke with the supervisor, John Anthony, and he was completely rude and confrontational. He said "Well I guess we will send it to collections then" Apparently the other 7000 my insurance paid was not enough. I will NEVER deal with this facility again.