F

F E

I had a tonsillectomy here last week and the entire process and procedure was flawless. Dr. Bertroche did the surgery and he’s excellent ENT Dr. The front desk check in person was super nice and helpful. My pre op and post op nurses, Sarah and Denise, were exceptional and really eased my anxiety. I appreciated getting cost estimate beforehand and the great communication before the procedure. This place is a well oiled machine and the staff were all amazing professionals.

A

Afton Heinen

Went in for a procedure on my uterus and everyone from the front desk staff, pre op nurse, OR nurses, anesthesiologist, surgeon and recovery/discharge nurse were so wonderful! I remember being put to sleep and the OR nurse telling me how they would all take really great care of me as I was falling asleep. It was so comforting, I was nervous as it was my first surgery but I felt like I was in great hands from start to finish. Also, the place ran like a well oiled machine. Minimal waiting time and they kept my husband well informed throughout the entire process. Great experience :)

S

Sarah LT

I wanted to give this place more stars because at first it did seem as though they ran like a well oiled machine but the communication or lack there of took away additional stars. Why is the communication HEAVILY reliant on e-mails, text messages and surveys? This is the first procedure I have had where no one calls you the next day?!?! They send a survey and in the survey they have an area to check if you want them to call you. That's unacceptable. Someone did call me a couple hours later, I told them I was very worried because I felt like I had been hit by a truck and could barely move. The lady stated "it's because of the paralytic they used, many patients give us that description". I had to ask the name (Succinylcholine) to make sure I never have this used on me again. The anesthesiologist never even discussed possible side effects or what to be aware of once everything wore off either. Even when trying to figure out the cost of the procedure, time to arrive - none of that was communicated via a phone call, I had to call in every time. They send emails less than 12 hours prior to the procedure which again is unacceptable. The nurses were great however it may be a good idea to educate them on what to look for as reactions post procedure... extreme shivering being one of them and how to treat for it. Facility was clean and they had coffee for the family while waiting which was appreciative.

B

Brandi Munch

I never received a patient satisfaction survey via email like i was told i would, so here I am. My experience with the check-in staff, anesthesiologist, and surgeon was fantastic. Sarah, my pre-op nurse, was particularly kind and made me feel at ease. Unfortunately, my experience with the recovery and post-op nurses was not as positive. I felt significantly rushed to leave, as if I was one of their last patients. I couldn't keep my eyes open in the car, and I vomited twice during the 20-minute drive home. I would have appreciated some more time to get acclimated and actually wake up before being discharged.

T

Trisha Swenson

Such a wonderful experience. I went for a complete ankle repair after taking a fall on my steps, and let me tell you, this is the best facility I’ve ever dealt with. Starting with Pamela at the front desk who was absolutely the sweetest, all the nurses, to include Michelle that that held my hand in the operating room and said she’d stay with me the whole time and lastly the wonderful Dr Groen. This Dr has the best bedside manner, really cares about his patients, made sure I was informed abs comfortable and not in pain. He also called me that night when I got home to make sure I was doing ok. I was so completely impressed!!!