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Taylor Langlois

Absolutely love Dr. Rodriguez. She’s incredibly professional, courteous, cares about her patients, and explains the solutions she recommends rather than just expecting you to trust her like many other providers. The billing/admin/scheduling team puts the term “pulling teeth” to the next level. After over a year of just trying to get scheduled for a nasal procedure, they still have yet to send me a Good Faith Estimate for the provider’s fee after multiple calls/voicemails/emails to their team from both me and my wife. We’ve had to cancel the procedure in the past because we’re not moving forward until we receive said estimate. You would think they’d hand that out with absolute endearment to someone who is wants to pay cash (considering how much these medical offices tell you they hate dealing with insurance). Review will remain the same until we receive an update. Edit Post-Owner Response: Contacting the number provided in the company's response takes me to an individual from said admin team that simply refers me to the same scheduling team I've been trying to get in touch with this whole time, allowing me to leave yet another voicemail with still no contact. I called the same scheduling team again this morning with no luck as well. They said themselves that the administration team was sent a message about it and that they weren't able to give me an answer. It seems that either a) I am not allowed to get in touch with any individual at this facility/clinic/office that knows the good faith estimate for an additional provider fee OR b) they don't know the physician fee themselves and have to reach out to some other office (perhaps a corporate off-site campus) that has that information and the ball is being dropped somewhere along the line. "The provider fee estimate would come from the medical office team, not the surgery center." Yes, and the phone number that we have for the medical group links us to the same facility that I am leaving the review for. This shouldn't be a buck-pass situation if the two groups are directly affiliated. One would hope that the admin team OR the surgery center where the surgery is scheduled at would be able to assist further than that. The offices are linked after all unless option B above is true and nobody knows the answer. Dropping from a 2-star to a 1-star and as previously mentioned will gladly update the review when we finally receive what we need.

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Jeff

Dont waste your time attempting to have a procedure at this facilty or any of their other facilites. I waited two months for an initial appointment with my doctor. Then waited again for the procedure only to be called a week before the procedure to be told they no longer offer that service on the day the appointment had already been scheduled for. My requests for leave had already been put in for myself and the driver I would need after the procedure and they expect you to be able to change everything instantly. Find someone who cares about your time and respects it. This office doesn't.

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Taryn O'Brien-Ogg

Money appears to be their priority over customer care. My husband has been sick for months, couldn’t work, nausea and vomiting for months. He needed a simple surgery to get his life back. It was scheduled a full month in advance. Since his job doesn’t offer insurance, he doesn’t have it. We understand that we will be saddled with a big bill. Most doctors will work with patients. however Founders Surgery called less than 48 hrs before surgery requiring $4000 to be paid before surgery. Had they called earlier in his 4 week wait, we could’ve gotten that money together. So needless to say, they failed to contact us to explain their stipulations in a timely manner, and will not do his surgery because……money.

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Kenzie Sparks

My first time here, I was honestly surprised at how AMAZING every single nurse I encountered was. They were patient, answered all questions that they could, and were so caring. They made sure to consistently check on if I needed anything or if I was doing alright before and after surgery. As this is my 4th surgery, the previous 3 I felt so rushed in and out without hardly any communication and lack of attention. Though this is what I was expecting, I got the exact opposite. They even called me to check up and see how I was doing while at home and asked if I had and concerns or questions. I cannot express how much I loved how great I was treated here.

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Nikki Hernandez

Upon my arrival to check in my son, at the surgery center, I was surprised to find a translator waiting for me. I had not requested a translator, and I believe I should have been given the opportunity to request one if needed. I felt as though the assumption that I did not speak English, based solely on my accent and nationality, was a slight. Having resided in the United States for many more years than in my country of birth, I found it insulting to be perceived as incapable of speaking for myself. Two days prior to the appointment, I received the appointment time, however, the day before the scheduled appointment, I was contacted by a staff member who informed me that we needed to reschedule David's appointment. To my surprise, she claimed that we would not be able to make it to the appointment. I was bewildered as to why this inaccurate information had been conveyed to her. Subsequently, she questioned my commitment by asking, "Estás Segura?" ("Are you sure?"), despite my prior assurance of our attendance. This was unprofessional and quite frustrating. Furthermore, her broken Spanish during the conversation only added to my disappointment, as I had not indicated any inability to communicate in English. Additionally, I was disheartened by her decision to contact my husband, who was at work, instead of reaching out to me, as I am the one who always manages our appointments. I was perplexed as to why my husband's phone number was listed as the primary contact number instead of mine. I always provide my number as the main contact and my husband's as an emergency contact. However, the staff informed me that they had his number listed as the main contact. This oversight was frustrating, and I believe such mistakes should not be occurring. Compounding these issues, my son’s prescription was mistakenly sent to a pharmacy located 40 minutes away from our residence. Consequently, I had to intervene to rectify this situation and make additional trips to our local pharmacy. It was disheartening to encounter these oversights, especially given that I had provided the correct pharmacy information to the attending nurse upon request. In summary, the assumed need for a translator, the miscommunication regarding the appointment, the unprofessional questioning of my commitment, the unnecessary contact with my husband, and the prescription-related errors have left me deeply dissatisfied with the overall service and lack of effective communication. These experiences not only caused inconvenience but also undermined my confidence in Founder’s Surgery Center.