DOCTORS OUTPATIENT SURGERY CENTER

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Megan Pellerin

In my child 17 years of life, I have never experince anything like this. He has complex medical needs. And requires sedated dental work. This is where he has always gone to get his cleanings and dental work done. With no problem about insurnace. We have very good corporate insurance, and medicaid. Medicaid is not bc of our income it's bc of his long term disability. We were told that they would not beable to use the facility bc he has medicaid. Bc of the medicaid they wouldnt take our primary private insurnace or even cash! It really feels like discrimination. There is something very sketchy about this place. We go to plenty of doctors and facilities and they have never refused to see us for these reasons.

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Michaela Chaney

I had such a wonderful experience here I had to come and leave a review. EVERYONE there was nice and knowledge. Made me and my family feel right at home from beginning to end of our visit. Thank you Surgery Center for making my day because I was nervous when we first got there. Your kindness made all the difference. I would recommend them to anyone.♥️

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Bruce Broussard

Very rude people that don't even care to learn about their patients. The lady didn't even get the names right of the people. She then asked for my number which I wasn't even a patient and told me she would call me instead of talking to me as a regular person even though I told her I was staying there the entire time and that all they had to do was call my name and I would come up to the desk. Makes no sense that they can't call their patients by the right name especially when it's an easy common name. Then they saw a man with his wife and was giving another woman his items. This place really needs to get their act together.

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Michael Blazek

For the second time I had an appointment at this facility that got delayed several hours. The nurse in charge of scheduling had 41 procedures scheduled for my date. What kind of care can they provide the patients? She stated to me and another patient that we were told to expect to be there all day on the initial call. When both the other patient and myself refuted her misstatements of fact, she then placed blame on another person. I heard complaints throughout the small cramped waiting room. I heard stories where patients traveled two hours to attend there 11:30 a.m. appointment. When they were 30 minutes from arrival, they received a call stating come in two hours later. They did not get moved to the prep area until 4 p.m. Another gentleman was called in for a 10 o'clock appointment. He received a call about a delay when he was arriving at the facility. He didn't get brought back until after me an was wheeled in the surgery room at 4:36. He kept telling all who would listen that his wife could not drive when it was dark. The prep nurse was trying her best to get this gentleman moved up on the scheduled. This driving fact was relayed to the scheduling director at 3 pm. I heard him pleading around 4 p.m. of this fact. The center really cares about the care and safety of the patients. Just tell your Doctors to scheduled you elsewhere for procedures. I should have written a review the first time they caused me a 5 hour delay. I walked out , but first demanded a refund. It took a little bit of arguing and threatening a lawsuit to get my money back. Yes, they demand payment when you first arrive and can care less about how long you wait after payment. I seen another review that commented on the person that check you in. They are probably accurate. She was rude and condescending during my visit also. Don't go here, go somewhere else.

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Shawnn

On October 1,2020, my father had a surgical procedure done by his opthalmologist. My complaint has nothing to do with her or the services in which she provided, because as always, she is by all means, courteous, polite, compassionate, and respectful. However I cannot and I will not say the same for the staff I encountered yesterday. There were two ladies with clerical positions whom at first I thought to be kind, patient, and respectful upon my initial viewing and introduction. However, as time passed, while I was waiting for my dad's procedure to be done...I could hear them talking and chattering amongst themselves on different topics, which didn't bother me until the subject of recent events in this world and locally in the state we live in was approached. By that time, my husband and I were the only two people in the waiting room. Where we were seated in the lobby, there was no view of the staff so I do not know who or which staff member said the comments I heard. However, it felt personal to me. As far as I can tell during my waiting time for my dad's procedure, we were the only African Americans in that particular setting and/or area. We were kind, quiet, and respectful this entire time. We did nothing wrong, that I can think of to even remotely trigger the things we heard these staff members speak of about the current race related activities going on in this world, let alone that which has occurred in the city of Lafayette and is still ongoing. The last place I want to hear opinions on race relations in this world is in a surgical clinic where my father is having an optical procedure. I felt as though I was purposely singled out because of my skin color and my husband's feelings toward this experience was far worse than mine. I had to leave several times to keep my composure and not disrespect myself, the staff, my father, and his physician. My father is a disabled Vietnam veteran. It's one thing reading and interacting with individuals who share these explicit and offensive thoughts on race relations through news and social media, and occasionally encountering it in stores, traffic, parks, and perhaps a few other places, but as a healthcare professional of 24 years myself, I was appalled at what I heard these women say. In today's economy, I know how difficult it is to hold a job so I can't see the satisfaction of taking that from someone so I'm not at all requesting anyone's job be removed, but as a professional, race relations and your negative opinions and judgements should not be spoken of blatantly and loudly in the work place. Because of this I no longer want my father's future procedures done at this facility. My father fought a war and sacrificed his life for this country and to hear what the staff said had me worried about my father the entire time. This was the worst experience I ever encountered in a healthcare setting and I no longer desire their services for my father or any family member of mine. I pray to God no one has to ever sit and wait for their loved one in surgery while listening to the staff's uncomfortable and offensive comments and jokes on local and national race related topics. I do not trust this facility with my father's care.