CHESAPEAKE EYE SURGERY CENTER LLC

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S. Lunetti

The aesthetics of this office at a renowned hospital was a mask to what my experience was today. I walked through the doors to the office and was hit with a repugnant odor of onions as an employee was having their breakfast. The office was very chaotic with zero fluidity to organize the large volume of patients and staff roaming aimlessly. Several staffers seem to be taking turns congregating at the main front desks and over sharing patient information regarding their appointments and tardiness. Thankfully, patient identifiers were not mentioned. The observation was very off-putting and extremely unprofessional. As this was my third visit, the staff was nothing as I remembered from my last visit as it was evident staff are untrained and disheveled. I observed for a total of 40 minutes as I was waiting to be acknowledged for my appointment. At that point, I decided I no longer wanted to be a patient of this office. Therefore, I gracefully made my way to the front desk and calmly told the young lady behind the desk that I would like my copay refunded. After doing so my name was called in which I acknowledged the young lady and made her aware that I was leaving the practice. Her response came off as no big deal let’s reschedule you… I assured her no that I would not be coming back. I live 30+ minutes away, and made arrangements to have this appointment. Food for thought and Id like to share a few lines of advice from a medical professional. Patients, like myself see and hear everything. The actions of the employees are not at fault although not appealing, it simply is the management and all the way up the chain of command are who severely faulted. Properly invest in educating and training your employees thoroughly. Make sure they are seen, heard and respected as they are the face of any organization. Importantly, without the employees under you, the organization would crumble. Pay them well and lead by example.

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Erin May

Everyone here is wonderful - the whole team is friendly and the doctors care. They are also fairly consistent with being on time for appointments, so it’s rare you wait past your appointment time. I feel cared for and valued by the entire team at Chesapeake Eye Care.

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Elizabeth Bailey

Very organized. Was taken back quickly for all my tests by Andre, who was the absolutely best. Extremely professional, kind and compassionate. Really made all the testing and questions go by quickly. Amanda did a thorough job of explaining the surgery to me and getting me scheduled. When I called her back with a question later in the day she passed the information on to Dr. Srivastava and I got a call back very quickly. I am very pleased with my care and this visit.

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MyCollege Advisor

Doctors are excellent, once you are able to see one and get an appointment. I have had Dr. Nesti for several years; she is wonderful. That said, scheduling has become a nightmare. The service hired rarely seems to be able to do it and transfers patients to the actual office front desk. The connections don't get made, and I have spent over an hour sometimes, trying to get an appointment with frequent disconnects and hang-ups. The practice should seriously consider hiring a better appointment service or making it possible to book an appointment through the portal. It is also outdated in functionality for messaging and rarely works. With the volume they are doing, I strongly recommend that they investigate a better booking service.

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Denise Goepel

The staff has taken excellent care of me. Dr. Nesti carefully explained my options and even personally called me the night after both of my surgeries. Her staff is also wonderful. Anytime I have questions or concerns, they answer by phone or have arranged for me to come back in to get things checked out. Dr. Skoner has been wonderful to see for my follow up visit.Very pleased!