NPS ASSOCIATES LLC DBA GREAT LAKES BAY SURGERY ENDOSCOPY CENTER is a Medicare-certified ambulatory surgery center located in MIDLAND, MI, offering same-day outpatient surgical procedures. Google rating: 3.8 out of 5 from 26 reviews.
NPS ASSOCIATES LLC DBA GREAT LAKES BAY SURGERY ENDOSCOPY CENTER
Location & Directions
Service Area
This provider serves patients in MIDLAND and surrounding areas in MI.
Contact this surgery center for service area details
Note on Service Area
This ambulatory surgery center serves patients in the surrounding area. Contact this surgery center directly to confirm service availability in your specific location.
Patient Experience Scores
Overall: 96/100 (+3 vs natl avg 93)Based on 76 surveys · 28% response rate
OAS CAHPS scores are linear means (0–100) from Medicare patient surveys. Higher is better. National averages shown for comparison.
Safety Metrics
Safe Surgery Checklist: 91.0% (natl avg ~97%)Safe Surgery Checklist
% of surgical patients for whom a safe surgery checklist was used (ASC-9). Higher is better.
91.0%
natl avg ~97%
Hospital Transfer Rate
% of patients transferred to a hospital during or after their procedure (ASC-4). Lower is better.
0.06%
natl avg ~1.0%
Patient Fall Rate
% of patients who experienced a fall resulting in injury. Lower is better.
0.01%
natl avg ~0.1%
Patient Burn Rate
% of patients who experienced a burn during their procedure. Lower is better.
0.00%
natl avg ~0.03%
Wrong Site Surgery Rate
% of cases involving wrong-site, wrong-side, wrong-patient, or wrong-implant surgical events. Lower is better.
0.00%
natl avg ~0.01%
Affiliated Surgeons
Surgeons affiliated with this facility based on NPPES NPI registry data.
Surgeon affiliations are sourced from CMS NPPES data and may not reflect current practice arrangements. Contact the facility to confirm.
Preparing for Your Procedure
Guides covering what to expect before, during, and after outpatient surgery.
Explore More Surgery Centers
Compare this facility with others nearby.
Google Reviews
Chuck-Kathy Turner
Today I had an endoscopy and overall the care was exceptional. Dr Huang, was awesome. From Madison the receptionist, to Sarah the admission RN, the Anestologist and Staff in the procedure room (sorry I don't recall all the names) all were very professional. Additionally the CRNA Barney and Barb the post procedure RN were exceptional. It is very easy to get white coat syndrome going for a procedure like that but ALL the staff made every effort to bring the stress down. This is the fourth time I have had a procedure at this facility and have NEVER had an uncomfortable experience. I can highly recommend receiving care at this facility. If the Manager has the ability to recognize the staff in some monetary way for exceptional care, I would HIGHLY support this.
Candice Timmers
I had a wonderful experience at the surgery center. Great bedside manner from the nursing staff! Dr. Ofori-Darko is knowledgeable & professional.
Justin McCommon
The doctor I had performing my colonoscopy made me aspirate and I got stomach fluid in my lungs, my oxygen level dropped, and they were minutes from sending me to Midland Hospital. I did get pretty good care after the whole incident, but it took an extra 4 hours before I got out of there.
Jamie Wilkins
Great experience! My first colonoscopy and Dr. Diaz and nursing staff made me feel more comfortable with the procedure. I even received a call the day after checking in to see how I was doing. Definitely a great team.
Catherine Chamberlin
My procedure went fine and I felt the care was adequate. However, I felt like I was in a production line. Staff spent minimal time with me and seemed at best rushed including my physician. My questions were answered by staff while they walked out of my room. There were two staff members whose care and kindness were examples of how it can be done. Kelly C who checked me in was kind, took her time with me and my husband and we even shared some laughs. My pre op nurse Jessica F was wonderful and kind. She even spent a few minutes just chatting! She advocated for me with the anesthesiologist. I am grateful for them
Reviews from Google Places for NPS ASSOCIATES LLC DBA GREAT LAKES BAY SURGERY ENDOSCOPY CENTER. These are real experiences shared by patients.
Contact
Phone
(989) 495-9100Website
glbsurgery.com/Years in Operation
16 years
Est. 2010
Ownership
For-Profit
Accreditation
Joint Commission
Operating Rooms
2
Verify quality data on the official CMS source:
View on Medicare.govQuestions to Ask
- •Does my insurance cover this procedure here?
- •What is the surgeon's experience with this procedure?
- •What is the facility's hospital transfer rate?
- •What anesthesia options are available?
- •What is the recovery process and follow-up care?
- •Are there pre-op requirements (labs, fasting, etc.)?