SPECIALTY SURGICARE OF LAS VEGAS LP

C

Claribel Rueda Cabezas

I want to take a moment to sincerely thank the entire medical team that cared for me during my surgery. From the moment I arrived, I was treated with kindness, patience, and compassion. I especially want to mention that I was extremely nervous and scared. At one point, I even felt like leaving because of my fear. But I was never forced or pressured to continue. Instead, every single person supported me in whatever decision I was going to make. They spoke to me with so much kindness, respect, and understanding. From the nurse who prepared me,(ill ask for her name and update)to the anesthesiologist and his nurse, they were professional, caring, and full of compassion. The nurse from Dr. Swanson’s team was also incredibly kind and supportive. I had never been under anesthesia before, and I was terrified. Dr. Swanson nurse gently held my hand with so much care and reassurance before the procedure, which meant more to me than words can explain. Hours later, here I am beginning my journey toward healthier teeth and a better quality of life. Because of the love, compassion, and professionalism shown by this entire team, I forgot my fear and fully trusted them ,and that was truly a blessing. I will be forever grateful I hope I can remember the name of every nurse that took care of me and my anesthesiologist so I can thank them for the incredible love, compassion, and professionalism they showed me. Thank you, Dr. Swanson, for making me feel safe. I truly hope I never need more extractions again,haha. but if I ever do, I would return to Dr. Swanson without hesitation. I will gladly return to this clinic againg too!!

R

Riki Lee

I am writing to express serious concerns about the treatment I received in the recovery area following my surgery. While waking up from anesthesia, I experienced significant difficulty breathing and began choking. I was not fully awake or fully aware at the time, and I was unable to move or respond normally due to the effects of anesthesia. During this time, a nurse whose name begins with the letter T i believe she goes by the name Tammy for short (older woman, short dirty blonde hair, glasses, working in recovery) spoke to me in a rude and unprofessional manner. While I was still choking and struggling to breathe, she repeatedly yelled at me to “cover my mouth,” even though I was unable to lift my hands or speak clearly. She said, you're gonna spread whatever you have around! To be clear im not sick! When I attempted to communicate that I was having trouble breathing, she dismissed my concerns and told me I was not having any difficulty. She then abruptly sat me up in a way that put painful pressure on my stomach and incisions. I was in severe pain and began crying because of how intense it was. Instead of showing compassion or patience, she rushed me and continued speaking harshly. Telling me to drink water and get dressed. Due to the choking episode and the physical strain, I ended up urinating on myself. I told her I needed wipes and assistance cleaning up, but she ignored me, quickly putting hospital underwear and a pad on me instead. I had to travel three hours home in that condition before I was able to clean myself properly. Additionally, while I was barely conscious, she repeatedly asked me what type of surgery I had, again in a rude tone. As a recovery nurse, she should have already had access to that information. At no point did I feel supported, respected, or safe in her care. On the way to my vehicle, she made another unnecessary and judgmental comment about my van and belongings, as if implying something negative about me personally. This added to the humiliation I was already experiencing. I want to make it clear that not all staff behaved this way. My OBGYN P. Mclemore is great and caring. Nurse Wendy, who prepared me before surgery, was kind, patient, and compassionate. She represents what care should look like, especially for patients waking up from anesthesia. However, the treatment I received in recovery was unacceptable and has left me emotionally distressed. It also raises concern for future patients who may be vulnerable and unable to advocate for themselves. I am asking that this incident be reviewed and addressed. No patient especially one recovering from anesthesia should be rushed, dismissed, or spoken to disrespectfully, especially while experiencing pain, breathing issues, or loss of bodily control. Thank you for taking the time to read this. I hope steps are taken to prevent this from happening again. My vision was so blurry.I couldn't get her name, but it was a long name and started with a t and I believe a nurse was calling her tammy.I will try to get her name and call around.

T

Tonya Thomas

From the time I walked in until I left the staff was amazing they helped and walked me through every step. I was very nervous my blood pressure was very high and the worked very hard to get it down to do the procedure. They took care of me and I will recommend them to any body that needs that there service!!!! Thank you to the whole team.

K

Kim Rogers

When I got there, I was very well. Taken care of I must explain. I am deaf. I was there for left side, hearing aid implant.llThey took very good care of me. Told me when to come up to the desk, they come and got me when I went to the back. They come and got me when I got to the back. The nurse was fabulous total awesomeness.. Her name was Valerie. The doctors in the anesthesiologists come to see me took their time with me. They were awesome. Everything went smooth as silk time wise everything. But most of all, it was very comfortable there in the waiting room. And in the back, everybody was fabulous, very kind people I suggest if you ever have a procedure to be done. Go there because you are very, very well. Taken care of and I had a post op nurse that had an awesome sense of humor it's really cool to wake up laughing.

L

Leah Simons

Not my first surgery but definitely one of the best experiences with staff and providers. From the beginning with Pauli checking me in...to Wendy as my prep nurse ("Wenchie" is AMAZING)...to Joanne and Rhianne during surgery (I apologize...I was under but I KNOW you were fantastic). My anesthesiologist and surgeon were also wonderful...then off to recovery with Michelle and Lori. From start to finish to handing me off to my husband to get me home...my experience at Specialty Surgery Center was great. Highly recommend.