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Jack Hart

I went in for a simple wellness visit and walked away with almost a $300 bill in co pays. After hours and hours of back and forth with insurance and their billing department, I come to find out that if you say anything other than “I feel fine and everything is completely normal” they will double code the visit. I didn’t even see a doctor. They are extremely sneaky and conniving and will squeeze every penny out of you, they live in the grey area of law and ethics. THIS IS NOT A MEDICAL OFFICE, ITS A CORPORATION.

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Elena Shereshevskaya

I go to Summit for many of my family's needs, and usually have no complaints, but had the worst experience with a GI office at their Berkeley Heights location. They received my test results, and I needed treatment. It's been a month, and I still didn't get the medication. They seemed to hit the dead end with me needing to change a pharmacy in the process, and my medication being denied by insurance ( a call from a Dr would be enough in the past to solve the problem with this medication in my experience, but nobody attempted it at this office - they just sat and waited for me to call and beg them to do SOMETHING). Initially, it took them 10 days to review the test results, then they didn't realize that the insurance denied the medication coverage - and not until I called - then they were unable to follow up with the consecutive steps and keep me posted on what was required of me, just silence on their end and me waiting for nothing. I requested to send another medication to a different pharmacy - it was never done as well. All in all, I have been waiting and waiting, calling, messaging, begging, explaining that I'm not feeling well, asking for help. Asking for any feedback, options, anything. I don't know how many hours I spent on the phone on hold with them, and how many conversations I had with them. Also got yelled at on the phone once while trying to nicely ask when I can expect any updates. I'm hopeless at this point and am planning to get my test results and go elsewhere for treatment.

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ahua zhou

I had my annual physical at Summit Health Berkeley Heights Primary Care and was very disappointed with how the billing was handled. The visit was supposed to be a preventive exam fully covered by my insurance, but several standard lab tests (Vitamin D, Lipid Panel, Iron, and Ferritin) were billed under diagnostic codes instead of preventive ones. As a result, I was charged out of pocket even though my insurance confirmed these tests should be covered under preventive care. Both Summit Health and Cigna told me they “billed the correct codes,” and neither side is willing to fix it — leaving patients to pay for what should be fully covered. Additionally, during the same visit, the provider briefly followed up on a thyroid concern I mentioned from a prior year and that led to an unexpected “sick visit” copay on top of the physical. Overall, this experience feels very misleading and unfair to patients. Preventive visits should not turn into surprise bills due to coding issues. I hope Summit Health can review its billing practices and improve transparency for patients.

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Ray Santos

Worst experience I have ever had with medical care. I was having pain in me feet so I had to go to a podiatrist within the group and have orthotics made. After receiving the first pair I was having worse pain so I went back to have them fixed. The second time they were supposed to have a support removed but when I received the second pair they still had the support. When I got the third pair they were still incorrect so I went to a new provider. When I got my second pair of orthotics I had cone to find that my insurance was over charged by summit medical group. When I attempted to find out the error they said they were working on refunding the money since May, this was back in August. Each time I was told it would only be a couple of weeks. I have followed up several times and waiting on hold to speak to a supervisor in billing, who after an hour, did not answer. We are now over halfway through October and I called today to find out that my "escalation of the issue" had only been escalated on September 26, a month after the original call. Summit medical group has a "back room" where this gets handled but considering the issue has been known about since May I am left to believe that this backroom does not exist. I just want my insurance to be refunded so I can utilize the benefits that I pay for but I am unable to do that since Summit Medical Group has been unable to provide not only insufficient answers to the problem but also continues to hold the payment that needs to be refunded hostage. I want my insurance refunded so I can receive adequate medical care elsewhere that summit medical group is unable to provide.

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Mike B

Most of the doctors here are good. Their offices are friendly. I’m a fan of the lab and find them to be quick and efficient. I love that there are various specialties available. My issues are with scheduling and I LOATHE the call center every time I need an appointment. The operators are friendly enough but, respectfully, they are difficult to understand due to language barriers and I should not be routed to another country just to make an appointment with a doctor. The fact that Summit uses a foreign call center is the epitome of the business takeover of healthcare. I cant call my doctor without going through a call center? Time to find a new doctor.