J

Jan Richmond

My appointment and subsequent colonoscopy with Kairasp Noshirwani MD went well, I appreciate the diagnosis being given before you leave. The staff were very professional and much of the process relied on electronic forms filled out ahead of your first visit. I contacted them 3 times with extra questions via email and they responded quickly each time.

C

Claud Gamble

Went in for hemorrhoid removal. Re'did an unnecessary colonoscopy that just been done less than 6 months ago. Then said o we dont do that here. Afterwords!! Place was a total mess. Total waist of time.

F

Frank Balderrama

I had a colonoscopy and endoscopy. And, from the time I arrived till the time I left, I had a very good experience. All the staff was very knowledgeable and professional. Dr. Reinhold is an awesome Gastroenterologist. Thanks to all the team.

B

Barbara Price

I had my colonoscopy yesterday and everything was fine. The staff was very professional and caring. They asked questions about my health and answered any questions that I had. They made sure I understood everything that was happening. I talked to Doctor Mysore before the procedure and my daughter talked to him after. Very nice in his caring manner. After the procedure I was given juice in the recovery and after dressing helped to the car. Thanks to all the staff and Dr. Mysore for the care I received ❤️ I received a follow-up call today to ensure I was feeling okay 👍 Thanks for that!

J

James P

Clinical staff was great, office staff needs training and improvement. I'm a retired RN who worked many years in the health insurance industry after my clinical experience in hospitals, urgent care facilities, clinics and doctor's offices. This clinic's front desk person charged me $500 prior to my endoscopy, stating that it's a part of my deductible. They're in-network for my health insurance company and there was only suppose to be a copay of $60 and with no deductible. Instead of calling the insurance to verify coverage for the procedure, she just took my money, which now was almost 2 months ago. So, one month after the procedure I called this center back stating that I've received the explanations of benefits (EOB) from my health insurance which stated I was only responsible for the co-pay of $60. The billing person to whom I spoke with stated that they haven't received payment yet from the insurance company and when they do then only will they refund my money which would take an additional 30 to 60 days. One month after speaking with the billing person, I called my health insurance company to verify if payment was made. They stated the payment was made a few weeks ago. They then called the clinic to verify if it was received and were told yes and that the refund to me is now in process. This could have all been avoided if the office staff was trained properly and did their job properly. In essence, this place is charging numerous patients money and gaining interest in the bank for money that is not theirs to begin with. This is unethical! Not many choices here in LC, NM; but this should not occur.