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carol melia

I had my cateract surgery in Nov. And on Superbowl Sunday I felt a pin prick in my left eye with sudden floaters. I called the emergancy number and Jenna called me right back and Dr. Mancini said to come into the office. She opened the office for me and found a small retinal tear. I can not tell you the gratitude I feel. Today is Tuesday and I already had my tear lazered. I have never had such great care. Thank you. Sincerely, Carol Melia

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Pasang Tamang

Unfortunately, I wouldn’t recommend this eye institute. I’ve been waiting for over 1 hour and 30 minutes, and my appointment still hasn’t been called. This was a frustrating experience.

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Mike Sneary

The actual in office experience was perfectly fine. Was seen in a timely manner and Dr. Cho was professional. However, I received a message to call in to schedule a follow up, and after several attempts at leaving messages on their answering machine with no response , I’ve decided to go elsewhere.

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Nicole Burnworth

I am writing to express my dissatisfaction with the recent experience my mother and I had at the Columbus Eye Surgery Center. While I understand that medical procedures can be complex and challenging, the lack of professionalism and consideration we encountered was both frustrating and disappointing. We were told to arrive at the surgery center at 8. The staff informed us that the procedure would take an hour, or up to an hour and a half. We arrived early, around 7:35a. They took her back at 8:20a, and we didn't end up leaving until after 11:30a. If the doctor was running behind, or whatever the case may have been, I would have liked to have been informed of the situation and kept in the loop. No effort was made to let me know what was going on, causing worry and frustration on my end. I would also like to address the lack of proper post-surgical care. After my mom’s procedure, she was sent into the crowded lobby with noticeable dark bruising and blood dripping from her eye—something that, while expected, was a bit shocking. What was entirely unacceptable was the fact that there was no effort made by the medical team to provide her with sunglasses, eye coverings, or at least a request for her to bring something to shield her eyes if she chose to do so. This situation was not only unprofessional, but it was also embarrassing for my mom. I am sure she was not the only patient to experience this and, likely, she wasn’t the only one who felt uncomfortable. The handling of her prescriptions was equally frustrating. We were given two prescriptions to drop off at CVS after the surgery, but when I arrived to pick them up, I was informed that the necessary eye ointment was out of stock. After being directed to a second location, I found out they were also out of stock, and the medication had to be sent to a third location. This caused a significant delay, as it was almost 6:30 PM by the time we finally received the ointment. My mom was understandably concerned that she wouldn’t get the medication in time before the pharmacy closed, which would have likely altered the healing process. The prescription/nursing departments need to reevaluate their procedures to prevent such inconvenience. One simple solution would be to send prescriptions to the pharmacy before the procedure, allowing patients ample time to pick up their medications and avoid unnecessary delays or last-minute scrambling. In sum, I believe the lack of preparation and consideration shown at your center is unacceptable. I hope that moving forward, steps will be taken to improve the patient experience and avoid similar issues for future patients.

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kelli k

Excellent office- the staff were kind and considerate of both patients and those who accompanied them. They had coffee, tea and water available in the waiting area. We barely had time to sign in before we were called back. Scheduling was easy. It was easy to get in and out with plenty of parking.