SYSTEM OPTICS INC

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Robyn Ohara

All of the staff were extremely nice and professional. I had Dr Johnston and he was very good. He always made sure I was comfortable and addressed any concerns I had. He explained things thoroughly and assured me if I had any issues he was always there for me. I recommend Novus highly.

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Joseph Hopkins

I was told one price when appt booked, price was almost double when checking out, then received a bill for additional $84 three months after appointment for comprehensive New Patient Exam, never received a prescription or even check my eyes for prescription. Do not recommend. Get pricing in writing up front.

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Claudia Todd

I loved Dr. Byer because he was personable and I’m pleased with the results of my surgery. There was a lady at my 11/24/25 appointment that postponed her lunch to perform a test to send to my insurance for surgery approval concerning another eye issue. Mi forget her name but she was kind, funny and explained everything to me about the test.

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T Smith

Tallmadge location: Extremely bad 1st impression...called in for an appt as a new patient bc of having some eye difficulties the past few months. Was told they dont accept my vision insurance (Davis), but they do accept it bc I have Med Mutual for medical. If I saw an opthamologist, and he/she determined that I needed glasses then I would have to pay out of pocket bc they then can't/won't bill the vision part of the insurance. If the ophthalmologist didnt find anything "medically" wrong with my eyes, then they cant bill medical insurance and then I have to pay out of pocket for the entire visit...such a gamble...either way (it was explained to me twice by two diff ppl there) seems like I was going to have to pay out of pocket 100% either way for visit or the glasses. That is not what warranted the 1 star review. Appt was set a week out, I took off work (I have a job that isnt flexible, but I took the day off bc my eyes are getting worse). I had to put in for the day off in advance and I had to take the whole day. Novus called me less than 24 hours before my scheduled appt to tell me that they made a mistake and scheduled me with the wrong Dr and that they needed to reschedule me. I explained I had to take off work for this appt. With such a non caring voice, the response was "well we are now scheduling into January". Like this is my fault!! Like I didn't take off work.. like I won't waste my yearly benefits! No sympathy or apology...when I said that I can't schedule out that far and had already taken off work...no solution of trying to find me an appt sooner bc of their error ..the lady that called was like ok, so we canceled yr appt and silence. Oh she did say they found an appt that they could squeeze me in (like Im the inconvenience here, lol) it was for the day after my initial appt and I explained that I could not take 2 days off in a row.. I asked of they had anything the following week as I had a day off that week and that is when she no, they were scheduling into January. I said well, I guess I have to find somewhere else and she ok...that was the end of the call. ZERO STARS ...wasted my time and money and made me burn a PTO day at work for nothing!

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Carolyn Simko

Dr. Sued is very professional & give thorough exam. He Explains Everything to the patient in terms we understand. Janet it the Frame shop has helped me for Years. She is Honest & Gentle with her opinions. Measures the lenses perfectly. My visits to Novus Clinic has been a wonderful experience.