THE ENT CENTER OF RHODE ISLAND LLC

A

Ashley Kerstetter

Our family had a wonderful experience with Surgery Center of RI for our son. Pediatric surgery is naturally an anxiety-inducing procedure, but every staff member was supportive and empathetic before and after our experience. The facility is clean, check-in was a breeze, and the discharge information was clearly explained.

C

Ciara Colburn

Absolutely beyond exceptional! My daughter had her adenoids removed here, and from the moment we walked in, every single person made us feel safe, comforted, and cared for. The receptionist, the doctor, and every nurse we met were truly amazing—so kind, patient, and understanding. The entire place was spotless clean, and the level of attentiveness was something I’ll never forget. As a mother experiencing my child’s first surgery, I was terrified, but they supported me every step of the way and treated my daughter with such gentle care. I would recommend this surgery center to anyone with children or anyone in general. The staff here is outstanding and every one of them deserves a raise. Thank you for making such a scary day feel manageable and for taking such good care of my baby.

N

Nicole Moronta

Yesterday my 5-year-old son had his tonsils and adenoids removed. At first, as a mother, I was very afraid of whether I was making the right decision since my son gets sick more than five times a year. But honestly, from the moment I walked in, I felt confident with all the staff, and everything was super fast. My son woke up confused, but Nurse Lisa was amazing and had so much patience with him. It was the best thing that could have happened to us. If you are going through something similar, I hope my comment helps you decide — I 100% recommend this place.

S

Shawn M

The level of care at the facility was adequate. My issue is with the billing department. After a minor procedure, I received a large bill without any detail, so I called and left a voicemail asking for an itemized bill. No call back so I didn’t pay the bill. Second notice - same thing. I received a final notice in the mail on 5/23 with a due date of 5/25, and a threat of going to collections. Left a voicemail immediately. No call back. Because of this, I wouldn’t recommend this place. Anywhere that won’t call patients back nor provide an itemized bill should be a red flag.

B

Bethany Harrelson

I was so scared to be having my very first surgery, and first time being put under anesthesia. But the staff at the surgery center were amazing! Reception was great. A smiling face and some jokes. And was very accommodating to my mother and husband. The intake nurse Jennifer, was nothing short of amazing! She explained everything to me in detail, and kept the conversation going, which kept my anxiety down. The anesthesiologist was super nice as well. From what I remember in recovery, the nurses there were great too. Sorry I really don't remember you though. Lol. Over all, a pleasant experience all around. Thank you! Very clean and very professional.