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Missy Arwood

You are always asked for prepay for insurance adjustments prior to surgery. I completely understand that. But if your insurance pays more than they anticipated and they owe you money, they dont repay timely. Im going on 4 months and I keep getting bills stating I owe them, when in reality they have owed me from four months ago. This is the third tine I have had surgery at this surgery center, anfmd this happened every time. They have no explanation, and their "customer service" staff via the 877 number on the bill are not helpful but they say to wait one more month. Its been since July. They do not listen, and no one at their billing center can solve the problem. Lots of money going to them, but very little going out....poor customer service.

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K B

The front desk staff was rude. She never acknowledged us when we walked in the desk to check in, she was in a conversation with another employee . When I had to get her attention to get instructions, she was extremely rude when telling us what to do next. It would be nice to be acknowledged and greeted with a smile. Customer service is everything. We were there on 10/8/2024 at 8:30 am

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Barbara Petty

I had to write a letter to the surgeon to get them to reschedule my surgery appointment. They waited until the day before my surgery to call & leave a long message about important things I neede to know before my surgery which I didn’t read until the next day. So, I had to reschedule a third time. That whole section needs to be retrained to assist patients in a more compassionate and easier way. They are immature and rude. I haven’t made it to the surgery part yet.

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Kristie M Holmes

This is the most horribly run doctors office I have ever been to. Their mission statement talks about respect and consideration for their patients, but they do not practice it. Their scheduling process needs a major overhaul for starters. If you have a choice, I suggest finding a different place.

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Charles Jackson

Excellent care for my mother and her cataract surgery!!!