CP SURGERY CENTER LLC

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kristi hester

I recently had surgery under Dr Perdo. The entire team from my consultant appointment to my surgery day has been spot on. Everyone has been so friendly and accommodating.

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Nicole D

Amazing staff, they were so attentive and sweet. It’s clear they’re a great team and they made my surgery so pleasant and anxiety free.

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Anthony Librera

I gotta give a shout out to the great team at Central Park. Pre-op nurse Olivia was amazing and got me comfy and ready to go. Dr. Brady and the team of doctors and surgery team were amazing. Anesthesia team (I think Big Mark and not as Big Mark) were amazing as well as the other team members that monitored me during the procedure, I apologize for not remembering everyone's names! Post-op recovery my good friends Stacy and Audrey were fantastic, thorough, and friendly. I spoke to everyone there, even the ones that didn't work with me were friendly, empathetic, and knowledgeable. I feel blessed and am grateful to have been taken care of as well as I was. They should all get raises. Thank you.

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Lawrence Tu

I had an extremely poor experience with a recent knee surgery, and it seems that my situation was not unique. I will not return to this facility unless significant management improvements occur. My issues are not with quality of medical care. I believe my surgeon provided high quality care, as did the intake nurse. But the surgical center's management, discharge, and post-op process are inattentive and even chaotic; no one seems to be in charge and I'm not sure anyone cares. Here are examples: 1. The staff told us that the surgeon would call my wife after surgery, and that she should NOT return for discharge until a nurse made a second call. The surgeon called and that was fine. A second call never occurred. My wife waited an hour after speaking with the surgeon, and then finally returned on her own, came to the waiting room, and waited. No one provided any information on my status until much later (see below). And before 5 PM came, the front desk was empty and the waiting room was unattended. 2. While she was waiting, she saw an older gentleman in the waiting room, frantically trying to determine the post-op status of his wife. There was no one to ask. When a nurse came out of the post-op area to discharge another patient, the gentleman asked her if she could help, and she said she was too busy with her own patient and could not. More time passed, he became visibly distraught, and was in tears, yet there was no one at the desk and no way for him to get an update. 3. While continuing to wait, my wife observed another man in the sitting area waiting for his wife's discharge. He too had not been called by anyone, and could not obtain any information. He had school age children who were waiting to be picked up, or he could make alternative arrangements if he had to wait longer, but he could not make a decision without more information; yet there was no one to ask and no way to find out. He appeared increasingly stressed and anxious. 4. Some time later, another nurse came out to the waiting room with a patient in a wheelchair, brought her to her waiting companion, and then with no apparent regard for patient privacy, and in plain sight and hearing of everyone else in the waiting room, began to discuss detailed and very personal discharge instructions in public. The patient seemed uncomfortable and even embarrassed, yet the nurse seemed oblivious. In all my prior experience, discharge instructions were discussed in private. 5. When it was my turn to be discharged, my nurse left me in post-op, and went to the waiting room and met with my wife (who had been waiting now for over an hour with no communication or information from any staff) to provide discharge instructions. The good news is that at least this took place in a private room. But, for no known reason, I was not part of that discussion, so I did not hear any of it. In every other discharge procedure my wife or I have had, we were both present which enabled both of us to hear and to ask questions to make sure everything was clear. 6. The day after I was home, I received an emailed questionnaire from the center seeking feedback. The final question was whether I would like a nurse from the center to call me with follow-up questions I had. I answered yes - as I had several questions about post-op medication and side-effects, and I wanted to provide this feedback in person. That was two days ago, and no one from the surgical center has called yet. My surgeon was very good, and his personal team has been attentive. The surgical center was a huge disappointment.

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Celina Lagace

I had surgery here yesterday this place really sets the standard for medical care. I read all the reviews prior to going here and was worried but I don’t know what any of your bad reviews are for they were perfect. I am in the medical field and have a high standard and expectations out of this world. They nailed it from the front office desk to the nurses in preop , during and recover my doctor of course is amazing. After surgery was in a lot of pain they got it under control immediately. They have me comfortable from start to finish was the best experience I could have ever asked for. It was properly sterilized all the rooms, patient care was amazing. They are just amazing I am so happy with the care I received. Thank you for making a difficult surgery for me so amazing.