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Amber Featherstone-Uwague

DO NOT GO HERE FOR A ROUTINE EYE EXAM. Unfortunately they do not provide contact fittings or pupillary distance, which means you cannot get a complete prescription for eye glasses to be ordered online. And you won’t get a Rx for contacts. The staff was friendly; but I would have appreciated knowing before I booked, before I came in, or before completing the visit what all would be included. Now my eye insurance has been billed for an annual visit, and I’ll have to pay out of pocket for the remaining past a if the exam required for ordering contact lenses or glasses. This was avoidable with simple workflow clarity. I’m deeply disappointed and delayed in getting the glasses that I desperately need to be able to do my work.

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Des

Howerton Eye Clinic South Austin HI 35 visit was so horrible. They over Scheduled the visiting area was full of patients there was nowhere to sit down, and it was in the winter time. People are coughing without masks. Felt sorry and sad because Most of the patients were senior citizens. We waited for hours my appointments was almost 4 hours. And asked for additional payment of $60.00 plus your $40.00 copay. Beware of the extra charges! And the long wait Wait and extra charges. Bring a mask! don’t recommend.

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Tony Lopez-Cepero

The eye doctors and assistants are the best. However, this specific office has some big issues that after years are still not resolved. Multiple times now I have wasted hours waiting in their lobby after being greeted by the receptionist saying I will be seen shortly and then waited up to 2 hrs. This problem doesn't seem to exist at their other locations. I have heard the front desk give wrong info to other patients that use ACA plans saying they are out of network for all ACA plans. Some of the ACA plans will give you the benefit of seeing their doctors as an in-network patient, but you have to be tenacious enough to research all the plans and call ahead. I will continue going to Howerton Eye Clinic because I have scheduled with several eye doctors in town over the years but return to Howerton because I strongly believe Dr. Hawthorne is the best in town and does not reflect the attitude I receive from the workers at the front desk. She is kind, smart, efficient and very helpful. Her assistants mirror her care toward the patients, and for this I am a loyal patient to her. But I will never return to the I-35/Oltorf location as they have wasted too much of my time never offering an apology not being considerate of my time.

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Victor D Garcia

Have been with Dr. Hawthorne for over six years. Excellent care, all of her personnel are well trained, and friendly and bilingual, and some are trilingual. I speak with some of the patients waiting and they say they really enjoy coming to see Dr. Hawthorne and her practice. Definitely five stars.

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David Pinto

Dr. Kelly is an excellent physician. He really takes the time and effort and doesn’t make you feel like he’s rushing through the day. He has a great bedside manner and inspires trust and confidence. His office staff is friendly and efficient and they were great about getting me in right away! My girlfriend had Lasik surgery with him. Her results are life changing! We are so grateful for his surgical excellence and kind attitude. Thank you!!