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Elaine Zaragoza

This place needs to do better with scheduling surgeries. We were here at 6:25am and found out when we got here the surgery wasn’t until 11:00am and my husband is diabetic this is unacceptable. They ARE NOT doing right by their patients. All we get when we say something about this is sorry but it is not sincere as it keeps happening over and over again.

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Cara H

I scheduled a colonoscopy over a month in advance with Dr. Snyder. His scheduler, Aiesha, was fantastic about staying in touch making sure we had instructions and information about preregistration with this surgery center. I received a handful of messages from the surgery center and a message regarding preregistration about 4 days before the scheduled appointment. I completed preregistration the day I received these messages. I then received a call from Aiesha indicating I would need cardiac clearance per the surgery center due to a response provided during preregistration. I attempted multiple times over the next 2 days to contact the surgery center to no avail. Calling the main number, choosing opt 5 resulted every time reaching a voicemail box that was full and couldn't accept any more messages. I did try another option 3 and left a voicemail there asking for someone to assist. No call backs, no emails, no messages in response from the surgery center. I also updated preregistration with more detail attempting to explain there were no cardiac issues and I had previously seen a cardiologist who referred me to a GI Dr a few years prior. If I can't communicate with anyone,I certainly don't want to even move forward. The surgery center has not communicated once regarding the requirement for cardiac clearance. The last message indicates no issues and to just show up. I am definitely done with this place and going elsewhere, especially considering we are hours away and cannot afford to cancel plans already made at the last minute. They've cost us time and money. Don't bother with this place.

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Doug Browning

Scheduled for routine colonoscopy. Arrived before 8 am. Had multiple discussions with staff prior to procedure day that i have needle trauma & my husband is present when they insert IV. They reassured me multiple times over multiple days that they had a plan & he could be there with me. Waiting room was overcrowded, only one restroom (not great when you have done colonoscopy prep) & staff seemed unhappy to be there. When they called me back & my husband was standing there with me, they claimed to know nothing about it & family was not allowed. We reminded them about the discussions & they put us in a consultation room. Anesthesiologist came to speak with us. She told us she had something better than the usual meds i took for anxiety & that when they were ready to insert IV my husband could come back. This is where things went sideways. After signing my life away, she gave me THREE mko. Likely one would have been more than sufficient. This is a powerful drug cocktail, especially when combined with propofol for actual procedure. After a few minutes i have no further memory of events, only tiny flashes of recall. At some point they asked me what juice i wanted & i couldn’t even say the word apple. They gave me crackers but i could not even pick them up & get them to my mouth. I was completely out until almost 10 pm. Im lucky i didn’t stop breathing. I also woke up with unexplained scratches in my groin area. I called surgery center & Dr. Cusick’s office to discuss. I hoped for explanation, maybe some empathy for my experience. Instead the surgery center just claimed everything was “normal” and “went fine”. Doctor’s office never responded to concerns. Surgery center also claimed to have no knowledge of how i would have injuries to my groin area. Supposedly the nurse did not help dress me. I was most definitely a fall risk & since i was unable to walk or talk i don’t believe i could put on my bra with 4 clasps in the back. I absolutely would not recommend this place to ANYONE.

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Greg Wardlaw

The facility is subpar, waiting room is overcrowded and uncomfortable. Waiting time is currently 2 hours late. Excuse given is they are waiting on beds. Avoid if at all possible. Unfortunately the patient feels locked into carrying through with having their procedure done with no better available opinion. As far as filling out your form - why don’t you come and experience it yourself.

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Allison Kelley

Was scheduled to be in at 7am. Arrived on time and put into a room at 7:45... the nurse strapped me up, inserted the iv and left. No one checked up on me the entire time between when the nurse left and my surgery. I sat there for almost FOUR HOURS with no updates, no check ins. I had to flag someone down to use the restrooms. Also the guy next to me had MRSA and I could hear the entire conversation between the nurses, the anesthesiologist and the patient. Would avoid this place if necessary.