MEMORIAL HERMANN SURGERY CENTER KATY

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H Sahli

I accompanied my friend to this medical center recently and had a very disappointing experience. While waiting alone in the reception area at the end of the day (no other patients were there), the nurse informed me that the appointment would take about 45 more minutes. During that time, I asked the front desk administrator if she could lower or mute the TV volume since I was the only one in the waiting room. To my surprise, she refused, saying it was “policy,” and even told me that if I didn’t like it, I could wait outside. This felt very inconsiderate and unprofessional. A medical facility should be a place of care and understanding, not one where staff dismiss patients’ companions in such a manner. I hope management reconsiders such policies and trains their staff to be more accommodating, especially when simple requests can improve someone’s comfort during long waits.

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Firas Darwish

I’m writing this review out of deep frustration and pain over the severe medical negligence caused by the anesthesiologist during what was supposed to be a routine surgery for my wife. Due to a clear and serious error, a pretty big hole was punctured in the roof of her mouth—yet shockingly, this critical complication was never disclosed to us. We were left to discover the damage ourselves after the procedure. This outrageous wound has caused her unimaginable suffering. She has been in constant, severe pain—not just from the surgery itself, but from the puncture that made it nearly impossible for her to eat, drink, or even sleep peacefully. On top of the pain and discomfort, this kind of injury—located inside the mouth—is especially susceptible to infection, which adds yet another layer of danger and anxiety to an already terrible situation. What’s even more upsetting is the total lack of communication or any attempt by the anesthesiologist to inform us or take responsibility. It’s unethical, inexcusable, and shows a complete disregard for my wife’s well-being. We fully understand that humans can make mistakes—even in the medical field. If we had been honestly informed about what happened, we could have focused on healing and possibly even forgiven the error. But instead, we were left completely in the dark. We felt deceived and disrespected, as if the truth was hidden from us on purpose. People place their lives in the hands of medical professionals, and in this case, that trust was completely betrayed.

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Sara Eric C

I went in this morning for a minor surgical procedure, and I had never had anything done under anesthesia before, so I was very nervous. I CANNOT STRESS THIS ENOUGH, the preop nurse at my arrival was so caring and sympathetic. She helped me with various things while I was extremely nervous. I wish I remembered her name, but she was a great nurse! I also think my postop nurse was amazing as well, she was very caring and informative. I would only complain about the anesthesiologist assistant being very “rushy”, when there were certain things that still needed to be done prior to me being taking back to the OR. I would definitely recommend this center for the caring nature I received otherwise!

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Fred Quell

I've been to Memorial Hermann Katy Surgery Center several times for colonoscopies, and my experience there has always been outstanding. It's a very welcoming environment, and the staff is very friendly and professional. Thank you!

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Monica S.

I've had three procedures here and they've all been the same. The nurses and medical staff are professional and kind. The systems once out of the waiting room are efficient and well-ran. The clerical staff needs training and the pre-op process needs improving. The instructions to get in before the procedure are inaccurate. It's frustrating to arrive at 5:15am, on time, only to be locked out of the building with other waiting patients for an additional 15 minutes. I knew this was going to happen because of my previous experience and even mentioned it to the nurse who called ahead of time. She assured me that the code she gave me would work, and it did not. Once we were let inside, all 8-10 of us waited outside the locked door to the dark waiting room. This is now almost 45 minutes after the time they asked us to arrive. Nurses came by and frustratingly apologized while mentioning that they were going to find out where the receptionist was at that time. She arrived about ten minutes later, flustered and apologizing. This is a disappointing welcome for patients receiving procedures as everyone was frustrated, tired, and some were hungry from the pre-op instructions. It seems like an easy fix and would probably help their customer service reviews if they trained the receptionist on professionalism.