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Annie Kaye Kane

The help I've received from this facility is incomparable. I've been having a lot of voice/throat issues and neck/face muscle tension. Voice therapist Michelle Eppley has really saved my voice and helped heal my throat with her exercises and insight! Physical therapist Abigail Shepherd has relieved so much of my tightness with her hands-on work and exercises. They're both incredibly knowledgeable and go above and beyond to help. Would recommend both, 11/10.

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Seror Zaklama

Oh My God I can’t say enough about this place , they way they put you at ease before your surgery, bring so friendly and knowledgeable , explains everything before hand it’s just outstanding , especially nurse Rosio , She is a true angel .. Dr. Song was amazing And my surgeon Dr. Culver is definitely one of the best in her field … I was blessed with this great team of amazing women who changed my life to the better , HUGE AND SINCERE THANK YOU FROM THE BOTTOM OF MY HEAET

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Dr. Daberechi Okafor

I had a procedure on Tuesday and my surgeon and team were great. However waking up from anesthesia the nurse afterwards treated me terribly. I felt like I wasn't even human in her eyes. She just started rushing me out, digging in my bag looking for my clothes even though I told her my husband was getting it from our other bag, and I also over heard her telling another staff "she should be gone by now". Again, I just had two major surgeries and just woke up from anesthesia. The whole experience with this particular nurse after the surgery was a nightmare.

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Alison Patterson

The care at the facility was great, but my complaint is with the billing department. Our insurance initially denied the preauthorization, so we paid out of pocket for the procedure. I then appealed the insurance decision and got it approved. I went back to Baylor Surgicare and they are telling me they can't file with insurance now because we were "cash pay". I specifically asked beforehand about this exact scenario and was told it wouldn't be an issue and that I could be reimbursed if insurance ended up approving the procedure. We paid over $3000 out of pocket and now cannot get any of that back.

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Stephen Bass

My wife had a cyst removed from her left thumb on Tuesday morning. Surgery went well and I was kept informed via text about her progress. Doctor did a great job. However, the after surgery care left a lot to be desired. No one called later in the day or even the next day to see how she was doing. No phone call, no email, no nothing. She was given a Tylenol3-Oxy pain med. What a joke that was. Didn't help with the pain at all. There was nothing on her paper work about taking anything to help with the swelling. Again, NOTHING. After two night of not being able to sleep she called the doctor's office and spoke with a nurse. The nurse said she should have been taking Ibuprofen for the swelling. Nice... two days later. So, no I'm not satisfied with the service received after the surgery. They need to communicate what to do after the surgery better!!!