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L Jones

A family member had a procedure completed by this practice. We have no intentions of getting other procedures completed by them. The CRNA did not review the complete risks of twilight anesthesia before asking the patient to sign consent forms, simply stating that risk was involved. When asking for detailed information on risks, the response was “unknown drug allergies and any disease processes you bring to us”. There was no discussion of respiratory depression risk, medication side effects, and cardiac risks. I would hardly call it informed consent. After being taken back for the procedure, the patient waited in the bed while the provider sat nearby and made multiple phone calls. At one point the provider became frustrated with the person on the phone and slammed his fist onto the counter. The nurse or CMA who was present placed the bite block into the patient’s mouth while waiting for the provider and then a few minutes later removed it saying they forgot that the provider would need to ask the patient questions. When preparing to complete the procedure they asked the patient to roll onto their side. The patient had an IV present on the right side that was connected to tubing. As the patient was transitioning to their left side, while being mindful of the IV site, the nurse or CMA rushed them saying, “come on, hurry up”. The provider spoke with the patient and then told the CRNA to “knock her out” referring to the patient. While this may be their every day, this was our one day. Being mindful of the patient experience goes a long way. It seems they may have fallen into the monotony of repeated procedures. Patients deserve more explanation, kindness, and professionalism. As the quote goes, “people will remember how you made them feel.” When a patient interacts with the healthcare system there needs to be compassion, especially in the setting of having a procedure completed.

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Charlotte Cleary

Dad got sick, they did a colonoscopy and a biopsy. Waited a week, nothing. Waited two weeks....the staff gave run around results. Never any such answer, just a guess of IBS. Third week, my dad went via emergency transport from PATHS because the Healthcare in this town is absolutely pathetic. He is dying with stage 4 cancer, in the last days of his life. Thanks to Lynchburg my dad recieved a diagnosis with a few days, not months.

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Debra Kreger

Had appt. today, it was great from check-in to check out. The nurses were friendly and explained things as they were doing them. The anesthesiologist explained the process. Dr. Pandya started my IV and didn't feel a thing, by far the easiest one ever. Great experience!

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Joe E

Go anywhere else. I gave them 2 stars because Dr. Patel seemed knowledgeable. somewhat. That didn't matter though as the office support staff, the people that help make sure your prescription gets submitted, etc. is virtually non existent. They don't answer the phone. They don't forward your records to your primary doctor. They don't do a damn thing to make sure you got your drugs. Nothing. Over a month and I still haven't gotten my antibiotic because of them. We have plenty of nearby choices. Go elsewhere. I know I have and I am glad I did. Don't risk your health with them.

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Micah Pacifico

I had an office visit followed by two screening procedures at the new endoscopy suite and everything was absolutely wonderful! The staff was so attentive and prompt, Dr. Patel was as friendly and compassionate as always! It’s so nice knowing I can get top-notch specialty care locally!