T

Tanya Leah

Stuck 5 times by 4 different people, multiple blown veins, the anesthesiologist laughed and bragged to all employees that she used the surgical side and how it was better to ask forgiveness than permission speaking about my doctor. They woke me up while in the surgical room made me move myself to another bed to transfer to PACU, never gave IV pain meds before or after waking up despite knowing my medical history just here take this oral med despite me being in full blown cry pain mode then only did they offer to ask for meds only after me expressing my concerns and saying just let me go home immediately said ok get dressed you’re all done. It’s like a mill no patient care, no concern or empathy. Just unprofessional. I will never go back. I again expressed my concerns via phone we shall see if anyone reaches out, I won’t hold my breath. Save yourself and go to Mary Washington same day surgery center in the same building with Medical Imaging it’s a HUGE difference!!! Also some stitches are exposed and wasn’t wrapped well at all. Forgot to add only one of the many people trying do my IV were wearing gloves.

J

John Keating

It is never fun to wait, but that is what is in the program during Surgery. The staff at Surgi-Center of Central VA are great and made it as comfortable at they could. A shout out for VanLee, Lindsey, Jackie, Gwen and Alex, Thanks

E

Erica Wood

Got my name wrong at check in so all paperwork was wrong. Then the girls upfront who are fixing it giggle and say, o no that’s the third one today spelt wrong. Took 7 attempts to start my IV. 3 attempts done by the anesthesiologist were done without gloves, I noticed after. Finally their former ER nurse got my IV on her first attempt without a vein finder or ultrasound- probably because she listened to me and went exactly where I told her I knew the vein was. It’s deep and not visible to the naked eye which was obvious everyone else was looking for the easy one. But it is palpable, just need to feel for it. One CRNA told the nurse that my allergic reaction to the prescribed antibiotics was just an infusion reaction- which it is but I was attempting to explain to her how it’s been handled in the past and we didn’t have the reaction, she cut me off and said, well I guess you’ll probably have the reaction again. Luckily she was removed from my case. When they called to do the follow up on my case, there was no apology or anything just her smacking her gum saying, I’m taking notes. If my family or myself are scheduled here again, we will refuse the procedure. This was a nightmare.

R

Ron Hardbower

The nurses and the whole staff were so patient with me they were the most caring medical facility I have ever been to. I go back in two weeks for my left eye catarac surgery. I would highly recommend surgical center for any medical precedeures

A

Andrea Johnson

I was scheduled for a colonoscopy with endoscopy and was extremely anxious prior to procedure. I couldn’t be more pleased with the nursing staff that walked me through everything that was going to happen and kept me calm. Dr. Mastri and his team were very professional, talented & kind. I was home and feeling myself a few hours after procedure. I would definitely use this facility again. Special thanks to my nursing staff (Becky, Linda, Susie, Christina, Esly & Verilee) for the bedside manner.