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Mac Fletcher

I think their medical staff is excellent. My surgeon for my wrist surgery was great and follow ups, wonderful. I am now doing therapies — staff is caring and truly helpful. What lowers my rating is their billing office. They are rude, lacking in professionalism and certainly do not have any concern about the patients. I am a veteran. I came to Proliance for an emergency wrist surgery. I did not have a “reference” number from the Veterans Administration, so I paid first two office visits (Aug 28 and Sep 5 at $200 each) as deposits with my American Express card. VA gave me the reference number a week or so later. Looking at my “Explanation of Benefits” around mid-November, I noticed that Proliance was already paid by VA/Triwest. So, I called the Billing Office to recover my deposits. Staff there had no clue on how to handle this refund situation. Took a number of calls and explanations from me to get the $200 refund for my Sep 5 payment. They do not answer their phone and when they do call me back, the individual is rude, arrogant and untrained. At that time, the office had not even billed the VA on Aug 28 office visit (Really?!?), so I was told to wait. Well, mid-January, I looked at the TriWest statement and noted that Proliance had been paid by the VA. Do they not look at the accounts and act on what is correct — deposits are refundable! So I called … again. The young man who answered told me that I was eligible for $189 refund as portion of my deposit was used to pay VA payment that was lower than amount billed. Well, that is how medical billing works. Providers bill the insurer and they are paid, at a certain repayment formula. It is NEVER fully amount billed So, my deposit is refundable. Proliance has been paid and they cannot charge me for a procedure that has been paid. When I tried to explain that to the Billing Office staff, he told me “WHAT ARE YOU COMPLAINING ABOUT?” Rude and showed lack of understanding about medical billing process. Asked him to have the supervisor call me. That was last week. Despite my follow up calls, no calls by the supervisor. Three calls and, again, this afternoon (Jan 23). How rude and uncaring! I hope someone in Proliance management reads this post. Then look into Billing Office policy and procedures. I think they may be violating legal medical billing process. They certainly are not at all caring and be concerned about the patient financials. Billing Office definitely downgrades the entire medical operation.

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Kathryn Anderson

Dr Gannon always answers my specific questions and offers helpful suggestions for my recovery. My second knee replacement has gone much better because I never stopped doing exercises from the first one 13 months ago. Therefore I was in better shape and more efficient at doing the exercises this time. After seven weeks, I’ve reached my goals for both flexion and extension and almost have a normal gait. Now it’s just a question of getting stronger and faster.

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Ann Sargent

Dr. Gannon has most notably been thorough and patient during office visits. He has never appeared to be rushed, and even encourages my questions. Instead of moving closer towards the door to his next appointment, he actually remains seated or standing inside the exam room until my questions and concerns have been addressed to my satisfaction. Dr. Gannon is patient, pleasant, and non-condescending in his language and demeanor.

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Kaylee Stingel

I can’t say more good things about Dr. Haeder and his team. As this was my first surgery, I was so anxious, but never felt for a moment that I wasn’t in good hands. From the way he helped guide me though the process before surgery, speaking on behalf with my insurance to make sure everything was taken care of in that aspect, to making sure I was 100% prepared to come in the day of surgery with full confidence. My nurses Ofa and Shaylee were amazing, and I was so comforted and taken care of, all of my anxieties were non-existent once in the OR. I’m in day 2 of recovery and am still in shock at how easy everything was for me as the patient. Thank you so much Dr. Haeder!! Hands down the person I will go to if ever needing surgery again.

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Robert Storms

Dr. Gannon has performed surgery on my right hip over ten years ago. (No problems) When I told him that I was dealing with pain in my left hip he tested my flexibility & asked me about the pain level. Because I have been taking 2 Tylenol pills every day in the morning, I don't have pain. He told me that the cushion between the bones in my left hip is completely gone - it's bone against bone. So, according to the Dr. I should stay with the Tylenol pills because that treatment is 1000 times better than hip replacement surgery. He is a very skilled and caring physician, and I feel that I can trust him.