THE POLYCLINIC

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Lazy, incompetent, holistically don't care about their clients, and probably their staff team since their turnover rate in every department is sky high... They don't answer their phones. I've had 3 Doctors quit in the last 6 months, two from Internal/Family Medicine, one from Dermatology. Each time they've made me come into the office to pick out a new doctor and compensate for their lack of employee retention. My most recent experience, I sat down with the manager and a gentleman who told me they could no longer service myself and child as they no longer treat children period…and “they only have Five doctors remaining who are at capacity”, because they can’t keep a staff team ... My last Doctor was overly opinionated, unprofessional and highly aggressive on pushing COVID vaccines on my little boy, AFTER I REPEATEDLY TOLD HER WE HAD RELIGIOUS BOUNDARIES. Disrespecting me and disregarding me in front of my son to push her agenda was the last straw and then magically she no longer works here…. I was forced to go with my child to another location …that location I left a five star rating. This particular branch, I’ve sat down with their Manager and I’m very convinced it’s a management issue. Try one of their other locations you’ll be pleasantly shocked and surprised at the contrast.

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Garvita Rai

I was disappointed by the lack of transparency regarding the charges for services. They billed my annual visit with tons of extra, unnecessary charges, and didn't inform me during my visit. Make sure you don't ask your doctor any questions, because each question will cost you $400, even if there were no medical services given! The medical care was honestly subpar, and the visit was full of hidden charges! Do not recommend Dr Nguyethang Pham!

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K Rock

I have had a great experience with all the docs here. However, now that Optum has taken over their new overlords are running a scam. If you go in for your annual physical, which is free on my insurance, they bill another line item for discussing any of your medical conditions. WTH, is not that what a physical is for? Nope, it is for just looking at you without discussing anything. It is a scam to get extra from the insurance, which translates to a copay for the patient. They even have a sign explaining this!!!

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Dunia Alrabadi

I visited this place twice now, and both times I’ve felt even worse after meeting with someone there. Nurses and front desk people are very nice. Doctors are not as much, They just want to get you in and out quickly and in the process they don’t really listen to your concerns and they make you feel stupid. Like you pay them to go in and get help instead you end up paying to walk out with zero new information and just feeling stupid for going in there with concerns. I did feel that Jenna does care about her patients and she does response to emails and questions and I really appreciate that, but appointments there are very rushed and I feel like they just want you out quickly to get the next person

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Kiefer Ragay

Exhausting and time consuming. I wanted to schedule a checkup for some minor issues and to establish primary care. My first appointment was cancelled because of snow. Understandable. I rescheduled it for about two weeks later. That appointment was cancelled because the primary care physician they assigned me to (I was willing to accept anyone) was expected to go into labor. Okay, cool - it doesn’t make sense why they’d assign me to someone who was known to be becoming unavailable soon, but people make mistakes. So I rescheduled another for about two weeks later. A month behind the originally planned date. Finally, after seeing the doctor, he prescribes me something for my issue. We were supposed to have a follow up, but there was no guidance post-appointment or initiative taken by the admin to have one scheduled. Also, I come to find out that the prescription was sent to a pharmacy in Oklahoma. I ended up calling the Polyclinic to have it sent to the right one, and I got the vibe that (despite being extremely polite) the admin answering the call was annoyed with my request to have it sent to the right pharmacy based on the way she rapidly hung up the phone. The medication still isn’t at my pharmacy and I don’t have a follow up scheduled. It’s about 2 months past when I was originally trying to have my issue looked at, but I’m tired of having to go through 20 minute phone calls just to get one thing done, so I’m not coming back. I don’t know how places like these are allowed to operate.