ST VINCENT HOSPITAL HOSPITAL SISTERS THIRD ORDER OF ST FRANCIS DBA PREVEA SURGERY CENTER

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Tammy Zinther

I visited the ER the end of July. After ruling out a heart attack, they diagnosed me with a UTI (which was surprising as I had no symptoms) and sent me home telling me to return if my symptoms persisted. (What? My symptoms never were alleviated.) I continued to feel worse the next day and even began vomiting. I went to my local ER (Aurora) where, within literally minutes, I was diagnosed with gall bladder issues and a severely infected pancreas. I was transported...by ambulance..to Aurora in Green Bay where I spent a week after being correctly diagnosed and treated. My insurance paid over $5000 for my St Vincent ER debacle. They began harrassing me for the remaining $125. When I expressed my concerns and complaints, I was assured the medical director would contact me. Several months passed and I was threatened with collections. I was again promised that "by Thursday" the medical director would contact me. Again no call and another couple of months pass. Today I received a letter from a collection agency. I called yet again and was told that my case had been reviewed and it was determined my care had been "appropriate". I am livid. Their misdiagnosis (or at the very least incomplete diagnosis) not only adversely affected my health but now my credit has been compromised. The lack of communication, lack of follow through, and just plain poor customer service, is incomprehensible.

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Ben Tonner

Our daughter was born at St. Vincent and we had a fantastic experience. This is easily the best nursing staff my wife and I have ever encountered. Molly, Anna, Klaire, Leah, Patrice, Ashley and Kallista were phenomenal. I would recommend this hospital and staff to any expecting parents.

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Erika Pumplun

We can start with an 8 day stay.... in those 8 days not a single person came to ask us for insurance or information. so now we are dealing with 2 insurance companies because they failed to do a very basic job. The patient was moved from one floor to another without notifying anyone. This is also due to the fact that they never verified any contact information with this patient's family or anyone. The patient had a very strict diet that they were not willing to accommodate so he went hungry most days. And lets not mention the nurses calling his wife at 3am because she couldn't figure out "how to deal with him". This was the WORST hospital experience ever and we promptly moved our care over to Emplify!

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Deborah Arndt

My mom has been in St Vincent’s for about a week and a half. She was brought in by ambulance with stroke symptoms. They ran tests in the ER and did a CT scan. She was admitted to ICU because her blood pressure was very high. The nurse she had her first night in ICU was the most unfriendly person I have ever met. ZERO compassion and seemed extremely irritated by everything my mom asked. We were told later she was a “traveling nurse”, whatever that means. This same unfriendly nurse told my mom that she did NOT have a stroke, that she instead had something called ataxia. The next morning mom had an MRI done which showed she DID have a stroke. I don’t know where this snotty little nurse got off thinking she could play doctor and tell my mom something that was not true. Mom also has Ehlers Danlos Syndrome, it is a connective tissue/hypermobility disorder that affects all areas of her body- one of the things being she does not tolerate many medications well- they cause her pain and make her very uncomfortable. She has tried telling them this but they keep saying she needs the meds. She is in terrible pain constantly and is not sleeping. They will not listen to her and keep forcing the meds on her. It’s all about money and Big Pharma. Her overall cholesterol is 168, but yet they are making her take a statin drug to lower her cholesterol. I don’t know how much lower they think it needs to be. I can’t wait to get her home and back into a safe environment where she’s not forced to take something that’s going to cause her to be in pain 24/7.

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Colleen O'Brien

Am here right now with my Mother. If you have another choice, please don’t come to St. Vincent Hospital. They are horribly understaffed. Want to get your meds post surgery on time? Forget it. They don’t care if you hyperventilate from the pain. My Mother was crying out for help and someone came by and shut the door. I walked by a patient crying out for help and didn’t see anyone respond. Need to go to the bathroom and need help in a timely manner? Forget it. Even having an advocate in your room 24/7 does nothing. When you do get attention, the RNs and CNAs are great. There just aren’t enough of them, particularly for a post surgery ward. St. Vincent doesn’t care about their patients. Typical corporation that tries to squeeze out every penny at the patient’s expense.