EYE SURGERY CENTER AT THE BILTMORE

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KP

If you want to feel like a number not a person then this is the right place for you. And I’m not talking about the ppl who give the eye exams at the offices. I’m talking about the surgery center itself. The receptionist is ok the gal I had was not real friendly and the surgeon (I won’t mention his name)who does the cataract surgery and the scar tissue removal is not friendly. He doesn’t have time he goes from patient to patient. I’ve had cataracts removed from both eyes and also scarred tissue. He never asked how are you doing? Are you driving better at night? Nothing… no bedside manner at all. Sorry now I went back the fourth time!

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Joan Kiser

Not impressed. Front office staff without name tags. The girl that checked me in insisted I was there for the Left eye and that I had Blue Cross insurance. In reality, it was the Right eye and I have a different insurance. Come to find out she had a different patient's chart---not mine! Dirty old crowded waiting room. Very robotic place. It's like an assembly line. The doctors may be good, but the staff needs some training and the waiting room cleaned and updated.

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Cathi Bauer

From start to finish (two surgeries), my overall experience was dismal. Ladies at the check-in counter were dismissive, impatient, rude, and preferred to talk amongst themselves than to anyone else. In back, the nurses were good, although I could tell they were on a time schedule. Both anesthesiologists were curt and cold. After prep'ed and ready for the surgery, I was only referred to "Number 11". Only my surgeon called me by name. I will never visit this Center again. Ever.

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Sharon Mailman

I was very happy to know there were good people there. They were kind and gentle and happy made me feel at ease. It's a good place to go when needed. The ice we needed done thank you. Good work good job.

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Kathy Donaldson

I had cataract surgery and later needed YAG laser treatment due to scar tissue that had formed which is something that doesn’t happen to many people. They treated my right eye first and the left a week later. The staff was professional, efficient, and incredibly kind. They moved patients through smoothly while still giving everyone personal attention. I highly recommend this eye surgery center.