PAIN DIAGNOSTIC TREATMENT CENTER

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Deborah Hunter

Dr. Parkinson has given me an ESI three or four times. I feel very safe there and appreciate the pain relief.

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Rodolfo Garza

My doctors have been using this place to treat me for dozens of years. In that time, I have never had an issue. The staff is compassionate and attentive. People do need to understand they support several doctors in the Sacramento area. So, they have to keep a schedule to ensure appropriate care for everyone, but they care. Aside from a hospital, I only recommend PDTC

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Nanetta Brooks

First let's start with the fact I was told of a $100 copay the day before the procedure even though a financial letter was mailed to me weeks in advance stating no financialresponsibility. Secondly, I asked the staff to call my ride 45 minutes in advance but noooooo they waited until I was in recovery to call then they kick me out 15 minutes later so now I have to wait in a wheelchair after having bilateral injection in my lower back for my ride! Poor customer service 😢 😞

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rusamary H

My doctors office placed a referral with these people 2 weeks ago. I received a letter to that effect. It instructed me to call to schedule the appointment if I had not been contacted, I did that. I was told by the scheduler that she did not have any of my information and she went onto explain how they work. I asked her what did she need, she said the MRI report, I told her I could send that to her, so I sent her the CT, MRI, and Chest-X-ray reports. I get a call to schedule the appointment but find out that the Referral Coordinator with Sutter sent the incorrect CPT-4 code, so I get the correct codes, call the Referral Coordinator who tells me she will resend the referral with the correct codes after her lunch! - that's a separate review, at any rate, to her credit, the Referral Coordinator called me back that afternoon and told me she had corrected the codes and sent the information via fax to the facility. Now she says she never received it! WHAT?? - I called the Referral Coordinator back and she did in fact send it because she sent me a copy of the confirmation. It's been a week since that happened (3 weeks since the injury) and I get a call today wanting to schedule the procedure. I would not go here if my life depended on it. My trust in this place has been completely destroyed and so I live with the pain and numbness until I can find a new place to go that hopefully won't drag their feet about scheduling me and will get the reports on their own in a timely manner.

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Mark Slakey

I can’t believe this place is still in business. If you have an appointment for 10, they will make you wait in the waiting room for at least an hour—not because there’s some emergency or an employee is sick. It’s standard procedure. When my mom had been waiting for an hour and a half, we were informed that this was normal and that everything was running on schedule. There was almost a mutiny when the room full of patients realized that their time meant nothing to the management.