PARK CENTRAL SURGICAL CENTER LTD

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Tony Palmer

I chose Park Central because I serve the facility & work with the staff weekly as the surgery centers consultant pharmacist. The care that I received from Aaron, Gloria, Jazmine, Lauren, Stephanie & Will was over-the-top. Their dedication to excellent patient care is to be applauded. Very well done! Thank you very much. Tony Palmer, RPh, DBA

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Ronald Carter

I had a scheduled surgery today with Dr. Malone’s office that required me to take medicine the day prior. My pharmacist never received the prescription and when we had scheduled phone appointments prior to the scheduled surgery, they either missed the time or had me on hold for 15min. One time someone did apologize for missing the appointment but by that time it was too late. I canceled the surgery because the team was unprofessional and did not care or respect a patient time. How do you not send over the required prescription for the scheduled surgery? Today was a waste of PTO.

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Mr Hoach

Anyone remember the Seinfeld episode featuring the car rental place "taking reservations"? Yeah, this is the same here. My mother had a surgery "scheduled" that was changed I believe 3 times. The last being a few days before just adjusting the time from 3pm to 2pm. Was her surgery done at 2pm you ask? No, it was done at 3pm of course, you know, the original time. Is it greed or incompetence that created this situation? I would really like to know. If you can go elsewhere, I would. Or be prepared to be very flexible with your time. She was also asked some basic medical questions in an open area with other patients (who received the same questioning). Should that not be done in a private?

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Marcia Lester

NEVER!!!NEVER!!! would I use this facility again!!! only because the people upfront was HORRIBLE I had my 1st eye surgery 6/23 & paid $500 before my surgery & made arrangements for balance of $680 on 7/23. 2nd eye surgery 7/14 & told them I could pay 1/2 of $730on 7/14& 1/2 in two weeks. They would not work with even they would be getting $680 on 7/23. I had to pay all of the $730 today or no surgery!!!! I am a widow one income it was not like I was asking for long term arrangements!!!! So I see @ this facility MONEY not people is important. The nurse & other staff was great. Get rid of people up front.

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Erika sadler

Do not use this facility. My 5 year old son was supposed to have dental work done here under general anesthesia. They called to change our appointment time 3 times, the third time they called at 10am the day of the surgery when our original appointment was at 1pm, they asked if we could make it by 12, to which I said we would try our best. I called back stuck in traffic (we live 45 minutes from this location) to let them know I was running late, she asked me if I wanted to reschedule, which I said no to, we had already starved my son and I was on my way. She told me that as long as we were within 15 minutes of our appointment time, all was well. I then called our dental office who referred us to this surgery center, and asked them to verify this was fine, because the woman at the surgery center asked me if I wanted to reschedule atleast 6 times, and I didnt have much faith in her. My dental office confirmed it wouldn't be an issue. So on I went to our appointment.. My 5 year old was NPO (no food/drink since 12am the night before) we arrive, less than 10 minutes late, and the lady the front desk begins to sign in my 5 year old, arm band and all, when a women from the back runs to the front saying "is this the pedi patient? She canceled!" Very rudely. I explained I never canceled, and explained that I spoke to 2 different people prior to driving the 45 minutes. They both had a blank stare, neither would take responsibility. One saying "I've been at lunch" and the other "I dont know who you spoke to" They both go to the back, without explanation, And begin whispering. Next I know they have the dental office call me while I'm still standing at the front desk to tell me that the surgery center had canceled my appointment, under my request and there was no anesthesiologist to work on my son, Who by this point is in tears starving. They told me because I "canceled" the anesthesiologist had gone home. I called the dental office back to reschedule, who told me this has happened more than once, and they were sorry the surgery center was making them look bad. They were very apologetic, They then asked for the name of the person I spoke to at the surgery center, which I didnt catch, and I had already left. So I call the surgery center back, and ask for the name of the person I spoke to, and they have the nerve to tell me that I was basically lying about speaking to anyone, that the person I spoke to told me the first time I called that i wasnt to come, and that i was canceled because I couldn't make it by 12. (Lie) and that it was my own fault I drove there anyway. They flat refused to give me any names, or let me speak to a supervisor. I have never been treated this poorly and I cannot believe my son had to starve for his surgery that didnt happen, let alone the 45 minute drive and hiring a babysitter for my other 3 children for me to take him in the first place. If they had truly told me I was canceled, why in the world would I drive 45 minutes there anyway? Karma will come back to them.