CATARACT AND SURGICAL CENTER OF LUBBOCK LLC

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Tresa West

Was not called back for over an hour after scheduled surgery time.Waiting room was so small family members were asked to wait in the car, which my husband did for about 2 hrs in September heat. Once called back everything was so efficient and great. Dr Shoukfey is amazing along with back room, surgical team. Need larger waiting room at surgery center, as every patient is required to have someone drive them home.

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ana barrera

My husband has been going To Dr khater for 4 or more years and over the years, the service has gotten really bad in the front..All they do is sit and talk to each other. And don't do what they're supposed to do I have called several times and every time I call nobody answers the phone .now they have automated phone and they still don't answer . I guess I'm not the only one that has this problems according to the reviews 😕 all I wanted to get is a prescription filled for my husband..

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Robin Wagner

It seems like the office staff needs more training. Last year I told them my daughter wanted contacts. Come to find out when we went to the appt. with Dr.Sherman who we had been to before, he doesn't do contact exams and that we would have to get the exam done at the eyeglass place which of course you're going to have to pay for. We did have to end up paying for another exam somewhere else. This is not cool when you're on medicaid. Never heard of an eye doctor that doesn't do contact exams. So basically the exam was useless since she wanted contacts.This year I forgot and rebooked with them. They booked our appointment in an "established patient slot" instead of a "yearly exam slot" and called me the afternoon before when I I couldn't get the phone call since I was back at work and they were closed when I got off. I had already taken off work for the next day- 2 weeks ago. They had to move my kids two appointments. They just book you whenever without even talking to you 1st like you can just take off whenever you want to work around them. To me if they messed up, they should just work around it.The girl on the phone did not say sorry. I will find another place.

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Robbie Smith

Communication - poor Front end staff - rude Scheduling - abysmal Process - nightmare Hospitality - non-existent Wait time - exponential Phone etiquette - impolite Staff training - hypothetical The doctors - wonderful Marie - very helpful Update: Amending my review to 4 stars as Dr. Khater is very open to feedback and did an exceptional job with the PRK. It was a rough start for sure…but there are some notable mentions of superior performance by Rhea, Natalie, Amie and Monika. The front desk is the worst of it all…Beyond their inability to show any form of empathy, everyone else seems to be pretty great and we are fairly happy with the service we received and their openness to feedback for improvement is very notable. I hope they improve their processes for the future clients and I would absolutely recommend this company to anyone.

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hector salomon

I just began seeing Dr. Faith early this year 2022, his office staff is excellent very professional and expeditious. Dr. faith has been very thorough in explaining the diagnosis of my eye situation I’m very candid about the positive outcome. He’s already performed once cataract surgery And now I’m on my second surgery of a cornea transplant. I’m very pleased with his treatment of my eyes and his positive reinforcement of good outcomes. I couldn’t have asked for a more positive and considerate treatment from this doctor. In my opinion he’s the best doctor I’ve ever known.