THE VANCOUVER CLINIC INC

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Juliette Simmons

Heartbroken and disappointed. I have been a patient of Dr Le at Vancouver clinic for 9 years now. I had a large bill I was paying down. They have a policy to send your bill to collections after 120 days. After 9 years, I was not even given a heads up. Just sent directly to a collection agency. I did not repsond to those calls, because I have never been sent to collections and I could not fathom why a debt collector was calling, so then I was sent to small claims. All while I was still a patient. I had been in the office every three months for regular visit, and no one said a single thing to me about needing to collect or I would be sent to a debt collector. I will not stand for this kind of treatment and I am moving to a different medical office for a primary care.

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Savannah

Unsure of this clinics care in this decade, but I had been many times in the distant past and had a great time. That being said, I scheduled an appointment online fore today a few days ago and didn't hear anything from them other than the confirmation. When I arrived I found that they had canceled my appointment (to be fair to them, for legitimate insurance reasons) and was rather disappointed with the drive and such. The intake specialist was helpful as she showed me some clinics that would help me in the area with my insurance provider- however, I have to ask... Why didn't they just email me? Even an automated email letting me know my appointment was canceled would have saved me time and gas. Just seems like an egregious hole in their system.

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Emily Sand

Edit 1/21/25 - I messaged Dr. Dey over a week ago and attached the proper labs to correct his allegations of false positives, and asked that he correct the clinical notes to paint an accurate picture. He never replied and has not corrected the deliberately false claims made in my notes (my 1:160 ANA results are in MyChart, so there was no excuse for this except perhaps the AI he used for taking notes and also writing my clinical notes malfunctioned? 😅) I will be filing a complaint with the state, I am left with no choice. I was kind and polite when I asked but unfortunately I have now been pushed here. My health means more to me than being nice at this point. If you have a chronic health condition and need help, steer clear! I had a deeply concerning experience with Dr. Dey at TVC during a rheumatology consultation. I was referred to rheumatology by multiple providers, including emergency department discharge instructions, due to progressive multisystem symptoms, a strong family history of autoimmune disease (SLE and MCTD/scleroderma), and multiple positive ANA tests over several years (including 1:160 speckled by IFA multiple times). A list of my symptoms was also printed and provided at the visit. During the appointment, many of my symptoms were dismissed despite documentation and photographic evidence. Dr. Dey refused to acknowledge my photos showing visible changes I experience. He made dismissive comments about other specialists for recommending rheumatology referral, stating that “nobody but a rheumatologist knows what inflammation looks like” and that “people love to talk.” He also stated to my face that ANA does not fluctuate in patients with rheumatologic disease, which contradicts established rheumatology literature. After the visit, I reviewed the finalized clinical notes and found multiple inaccuracies and omissions. Higher ANA titers were not listed despite being provided, while only my earliest low-titer result was referenced. Several symptoms discussed at the visit were minimized or excluded entirely. The notes comment on my eyes despite no eye examination being performed and him only examining the new veins in my eyelids. The assessment characterizes my ANA history as “false positives” and recommends that future physicians not perform ANA testing on me again, despite my documented history and family risk, which strongly impacts future care as my illness progresses. The note also reframes appropriate referrals from other physicians as speculative, using language such as “apparently other specialists have suggested she has an autoimmune disease,” when in reality they recommended rheumatology evaluation based on documented findings and physical symptoms regardless of a permanent ANA, which is prevalent in early disease. Medical records follow patients and directly impact future care. Having my history selectively documented and my concerns reframed as unfounded opinions was alarming and damaging. I left the appointment in tears after being told my symptoms essentially did not exist. While I have had positive experiences with other providers at TVC, this encounter was invalidating, inaccurate, and not evidence-based. I will not be returning and strongly urge the clinic to review this physician’s documentation practices and patient approach. Also, seronegative patients do exist and despite my ANA being positive at least once every year since 2022, I know that there are patients with no positive ANA ever and those patients would be absolutely failed by a doctor like this. Thank you for reading, and I do hope someone is able to prevent a future repeat for someone else of the invalidating, heartbreaking experience I’ve had at a very terrifying and vulnerable time in my life when I feel as if my life has been stolen from me by illness.

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Beautiful Homestead

Beyond disappointed in Vancouver Clinic!!! Just found out (jan 13th) my referral to Legacy for ultrasound supposedly sent by OBGYN on Dec.23rd was never sent!! And they couldnt schedule me because they are too busy. Can't reach any department other than answering service who transfers me back to main line. Only their billing answers the phone in reasonable time...how convenient. Also, review all labs they "need" because some labs they ordered are not even needed, just to bill you or insurance. Delete the message "your call is very important" It's obviously not, I am yet to speak to anyone today!

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kat belden

TVC has a hard time keeping staff and their patients pay the price. They have too many patients and cannot provide adequate care for them at any of their multiple locations so patients are left without access to care. They like to hire interns to do most of the heavy lifting, with few doctors on rotation. The doctors will often quit or call out, leaving patients to be rescheduled at the last minute. They have staffing problems, or they overfill their patients because they will not be able to reschedule for another 6 months, leaving patients without care for the better part of a year. The specialty doctors are almost impossible to see, and you will be ignored and sent to urgent care repeatedly. Urgent care is great and they will share your frustration and say that many patients have similar issues with TVC being understaffed and not able to prove adequate care. Their admin will ignore complaints and be rude because they don’t think it’s important that patients receive care within the year. If you have any chronic illness and need actual medical care I would suggest avoiding TVC because you will not receive ongoing care here. If you see a doctor 1-2 times a year this is a perfect clinic for you.