MT OGDEN UTAH SURGICAL CENTER LLC

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Calina Zibrick

Nacy, the anesthesiologist, truly stood out with her incredible skill and genuine passion for her work. She was not only professional but also very caring, which made a significant difference in my comfort level. The RNs, particularly both Angie's, were equally kind and attentive, ensuring that I felt supported throughout the entire process. Their compassion and dedication were evident and greatly appreciated. Dr. Bikhazi's expertise during the procedure was remarkable. I felt confident and safe in his care, and the results speak for themselves. Thank you for taking such good care of me and working as a team! I enjoyed the classic rock music in the surgery room 🤙

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Catherine Lucas Perona Lang

The surgery went well, however their billing department has been the painful part of the process. Before I had the surgery the billing department gave me an estimate amount as if it is in-network pricing. So, we called them before my surgery to confirm about the amount and they told us that's the out of pocket amount that our insurance gave them to reach our deductible. But we told them that it should only be half of that amount now since we already paid half of it towards the surgeon who will perform the surgery. But they said it hasn't reflected yet so, when they call our insurance they were told that my responsibility is still $2,814.16. So, the person on their billing department recommended to set up a payment plan for the other half of the amount just in case. So we did. Then on my surgery day the person at the registry still asked for my credit card since the amount it showing is still the estimated amount they gave me before the surgery. I asked if she can see that there's a payment plan set up and she said that she doesn't see any yet. She also confirmed the type of surgery that they are going to perform on me and I confirmed that it is the left shoulder scope with labral tear. Then when I am finally inside preparing for my surgery my surgeon went inside my room and told me about the surgery that they are going to perform but also asked me if they had talked to me about the tear on my bicep previously. I said, no, we haven't talked about it before and so, he said that they looked at my MRI result again and saw that there's a tear on my bicep as well so, they are also going to repair that. Here I am thinking that everything will be fine and that the bicep repair is just a tiny part that they need to process while they are already in my shoulder just like the cyst they found. After my surgery a few days later my husband notice that the amount that I owed at the Mt. Ogden Surgical Center is not a couple thousands anymore but it became $12,000 plus. So, we contacted their billing department to inquire why the amount that we are responsible for became so much while we are in-network. In reality we shouldn't owe anything anymore since we paid half of the amount that they estimated us towards the surgeon and the facility. Also my insurance contacted them too after we called our insurance and their surgical center told our insurance that they entered the wrong NPI code that's why it was showing that amount and so, they are going to enter the correct NPI code to submit a new claim to show that it is network. But then we reached the month of November after my surgery on October 22, 2024 then we saw that the surgical center pulled a payment out of my credit card account that I gave them but here I am thinking that there shouldn't anymore payment that I need to pay because it should have been taken care of. So, we call their billing department again and told them the situation and asked them why and the agent mentioned that there's no record of our insurance contacting them and there's no note about their billing department stating to our insurance company that they'd entered the wrong NPI code and that they will submit a new claim with the correct one to reflect that it is in-network. But once again, we told the billing department agent about the situation that the amount is now reflecting as out of network but before the surgery their billing department contacted our insurance and then gave us the in-network amount. She said that we are in-network and she reassure us that, so, give them a week to find out what's happening and was also informed that it is most likely our insurance having issue with it. Then their HQ contacted us asking for our auto insurance so they can bill our health insurance and also reassure us that we shouldn't owe anything anymore since they will honor the in-network price that they gave me before the surgery. However, they still continue to charge my CC acct monthly and the issue continues and the HQ Chelsea Webster stopped taking my calls and is now sending me directly to her voice mail.

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Marcy Petersen

Fantastic experience with EVERYTHING!! The staff are all very friendly. Bryan and Angie, the nurses are great and Nancy the anesthesiologist is really good and Dr. Harrison is AMAZING. The facilities are nice and clean. I highly recommend this place and the staff.

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Anastasia Averett

Literally the best experience I've ever had. I am normally a very nervous anxiety ridden person and they calmed all of my nerves and made the whole colonoscopy process amazing. Chris and Brenda were two of the names I remember and I loved them both! Everyone from The receptionist to the entire team was so great! (Pam, yes I know your name lol) you have an amazing team!

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Jaxson Nicholas

Megan was absolutely an Angel. I asked for an IV in my arm instead of hand and they complied, and supported me through my surgery! Gave me food and water and anything I needed, checked up on me and the redhead guy was super sweet and nice when giving me my IV. Best surgeons and place to go! I love this place and hopefully I’ve never be back but if I am I would 100% go to them. I have ASD and GAD and they were absolutely the best! All the doctors and nurses are amazing, sweet, kind and supportive! Got me into surgery right away and in a timely matter, and went as far to even explain into detail for me how recovery would work! Thank you mt Ogden! 🖤